Mayahlee M.

Mayahlee M. is a seasoned professional in customer services and sales support, with extensive experience in data analysis and virtual assistance. Her expertise spans managing real-time chat and email queues, resolving complex inquiries, and improving first-contact resolution rates within the BPO industry. She has significantly contributed to operational efficiency at Itel BPO and Advantage Communication BPO by reducing response times, coordinating resources for escalated issues, and implementing workflow optimizations. Her proficiency in CRM tools like Salesforce and Zendesk has enabled her to enhance client engagement and drive organizational growth. As a remote sales representative at Innovative Vision, she expanded market reach through targeted outreach and lead qualification. Her analytical prowess was evident during her tenure at SSG, where she streamlined ad placements and reconciled financial discrepancies. Mayahlee managed internal audits and clerical tasks at CPFSA, ensuring compliance and audit readiness. Her technical skills include expert use of Microsoft Office and Five9, combined with a commitment to confidentiality and precision in data handling.