Mayette M.

Mayette N. M. is a seasoned Senior Analyst with over a decade of robust experience in operations, client support, and team leadership, notably at Accenture Inc. She has demonstrated expertise in Data Entry and Analysis, Risk Analysis, and Customer Support. During her tenure, she served as a primary escalation point, fostering strong client relationships and ensuring high customer satisfaction levels. Mayette tracked KPIs and SLAs to implement measurable improvements, motivated and guided teams, and refined service delivery plans and operational procedures. Her role included managing US Health Insurance tasks like account creation and renewals using Salesforce and MS Teams. Prior roles in customer support and order management at JWS Logistics further honed her skills in logistics coordination and inventory management. Mayette holds a Bachelor of Science in Hotel and Restaurant Management from the Polytechnic University of the Philippines.