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Megan M. — Senior Dispatch Supervisor from United States

Megan M.

Senior Dispatch Supervisor

United States 6+ years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Megan M. is a seasoned professional with over 10 years of experience in customer service, operations, and team leadership. Having worked extensively at Wehco Video Client Care, she excelled as a Dispatch Supervisor where she enhanced operational efficiency, saving $9,000 on the first day of a routing overhaul using Oracle Cloud processes. In her role, she supervised 10 dispatchers, optimized workflows, and maintained service continuity, particularly during peak times. As a Customer Service Representative, Megan effectively managed customer interactions, exceeding sales targets and improving service appointment wait times. Her prior role at KMR Property Management as an Office Manager involved precise payroll management and compliance in maintaining confidential records, contributing to a 40% reduction in document retrieval time. At CoorsTek, she executed over 60 weekly quotes and purchase orders using SAP and Salesforce, enhancing cross-departmental flexibility. Megan's adept use of CRM systems and her ability to train and onboard new team members highlight her capability in team growth and customer satisfaction.

Experience

  • Dispatch Supervisor

    Wehco Video Client Care · 2024 — 2025
    Oversaw and guided a team of 10 dispatchers, enhancing daily operations through coaching and workflow improvements. Developed and executed modifications to Oracle routing processes, achieving immediate cost savings at one location, with broader implementations across a network of 9 sites. Established new dispatch protocols that improved response times and reduced communication errors. Provided support to dispatchers during demanding periods while ensuring uninterrupted service.

  • Customer Service Representative

    Wehco Video Client Care · 2023 — 2024
    Handled over 50 customer calls and emails daily concerning billing, contracts, and equipment, ensuring a high rate of first-call resolution. Managed 20–30 service appointments each week, resulting in a 15-minute decrease in average customer wait time. Surpassed monthly sales targets, generating significant additional revenue through service upgrades and new installations. Conducted training for 5 new staff members on company protocols and CRM tools. Recognized as Employee of the Month for exceptional problem-solving and maintaining high customer satisfaction.

  • Office Manager

    KMR Property Management · 2021 — 2022
    Directed payroll for more than 12 employees and processed over 20 vendor payments accurately. Generated 50+ client proposals and invoices per month, enhancing turnaround times significantly. Streamlined filing systems and workflows, achieving a notable reduction in document retrieval times. Ensured compliance while securely maintaining over 200 confidential employee and client records.

  • Customer Care Representative II

    CoorsTek · 2015 — 2019
    Managed the processing of over 60 weekly quotes and purchase orders through SAP and Salesforce, maintaining accuracy. Collaborated with logistics, production, and billing teams to expedite urgent orders each month. Cross-trained in three departments, enhancing operational flexibility and reducing inquiry resolution times. Awarded Employee of the Month for effective problem-solving during high-volume periods.

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