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Melissa H. — Senior Administrative Support Specialist from United States

Melissa H.

Senior Administrative Support Specialist

United States No experience yet
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Languages
English
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About

Melissa H. is a highly skilled professional with over 11 years of experience in clerical operations, administrative support, and data management. Currently serving as a Case Manager at the Foundation for Rural Housing in Wisconsin, she excels in data entry, maintaining client records with impeccable accuracy and compliance with HUD regulations. Her expertise in remote work technology allows her to efficiently manage complex database systems and high-volume information processing. Previously, as a Co-Owner and Bookkeeper at Bigfoot Repair, LLC, Melissa managed financial data entry and bookkeeping operations. She has displayed advanced PC literacy in roles such as Economic Support Specialist and Program Manager, enhancing program performance and ensuring compliance with documentation standards. Melissa's proficiency in software like HMIS and Microsoft Excel supports her ability to execute high-volume operational tasks with precision.

Experience

  • Case Manager

    FOUNDATION FOR RURAL HOUSING · 2024 — Present
    Input client eligibility data and application details into specialized databases with a focus on accuracy to secure affordable housing. Maintain client records and reporting in HMIS, ensuring compliance with federal data entry guidelines. Process formal documentation in alignment with HUD regulations, emphasizing data integrity and PC Literacy. Execute high-volume rental assistance processing, managing a remote-ready caseload with meticulous attention to detail. Coordinate with landlords and community partners through professional emailing and digital communication.

  • Economic Support Specialist

    MONROE COUNTY, SPARTA · 2021 — 2023
    Navigate complex PC systems and databases to assess eligibility, demonstrating advanced PC literacy. Process data related to household income and assets with speed and precision. Conduct telephonic interviews and gather client information utilizing effective communication skills. Maintain productivity standards while handling sensitive administrative support for a diverse client base.

  • Office Staff

    WESTERN TECHNICAL COLLEGE · 2016 — 2020
    Deliver critical administrative support and manage front office clerical operations, including appointment scheduling and digital record management. Compose professional correspondence and use PC software for handling high volumes of student and staff calendars.

  • Career Planner (Case Manager)

    WORKFORCE CONNECTIONS, INC. · 2016 — 2019
    Handle participant data entry and documentation for program eligibility while ensuring compliance with reporting standards. Track participant progress using digital systems, providing administrative support for employability planning.

  • Co-Owner / Bookkeeper

    BIGFOOT REPAIR, LLC · 2016 — Present
    Oversee daily clerical operations along with financial data entry tasks to maintain accurate bookkeeping. Operate in a self-managed setting to deliver excellent customer service while organizing digital transaction records. Focus on achieving high accuracy in financial data tracking with standard PC office software.

  • Program Manager

    HO-CHUNK NATION · 2014 — 2015
    Oversee program budgets and clerical operations while ensuring accuracy in the work of administrative staff. Utilize PC software to track program performance metrics and generate administrative reports.

Skills & Expertise

DaVinci ResolveBookkeepingBookkeeperComplianceOnline Community ManagementBrand Manager

Education

  • Associate Degree in Applied Science in Human Services
    MADISON AREA TECHNICAL COLLEGE