Mendiola
Junior Onboarding Specialist
Open to offersNew to PlatformAbout
Klenia M. is an accomplished Onboarding Specialist with over three years of experience in the fintech and e-commerce industries. Currently serving at Live Payments, she was promoted from a Technical Support Representative to her current role due to her expertise in merchant support and onboarding. Klenia excels in merchant activation, compliance verification, and stakeholder coordination, ensuring a seamless go-live experience for merchants. Her skill set is enhanced by proficiency in tools like Zoho CRM, Zendesk, and Microsoft 365. Klenia effectively supports merchants through welcome calls, guiding them through onboarding requirements and product setup, and collaborates cross-functionally to resolve technical issues. Her background includes working at TaskUs (Shopify), where she provided technical support to merchants, improving their store configurations and overall online performance. Educated with a Bachelor of Science in Psychology from Holy Angel University, Klenia combines a strong technical foundation with a customer-centric approach.
Experience
Onboarding Specialist
Live Payments · 2024 — PresentOversee the onboarding of merchants and allocation of EFTPOS terminals to facilitate seamless activation and go-live processes. Conduct welcome calls and assist merchants with onboarding requirements and product setup. Enhance efficiency by streamlining onboarding workflows and RFI processes while ensuring compliance standards are met. Collaborate with sales, compliance, and technical teams to address onboarding issues and enhance the merchant experience. Provide guidance on products to enable merchants' successful adoption of payment solutions.Technical Support Representative
Live Payments · 2023 — 2024Addressed issues related to EFTPOS terminals, payment gateways, and accounts to reduce merchant downtime. Achieved strong first-contact resolution through effective troubleshooting and diagnostics. Delivered support via phone and email with professionalism and empathy. Cultivated robust relationships with merchants through prompt communication and dependable assistance.Technical Support Representative
TaskUs (Shopify) · 2021 — 2022Assisted Shopify merchants with website functionality, store configurations, analytics, SEO, and e-commerce operations. Resolved payment, integration, and platform issues to limit business disruption. Advised store owners on tactics to enhance traffic, conversion rates, and overall online performance. Analyzed metrics and performance data to support merchants in making informed business decisions. Provided assistance through phone, chat, and email while maintaining a high standard of customer service.
Skills & Expertise
Education
- Bachelor of Science in PsychologyHoly Angel University · 2018 — 2022