Micah G.
Junior Healthcare Virtual Assistant
Open to offersNew to PlatformAbout
Micah G. is an experienced Healthcare Virtual Assistant with over two years of specialized experience in supporting U.S.-based healthcare practices. She excels in tasks such as patient scheduling, insurance verification, and claims processing within remote healthcare settings. Proficient in platforms like AdvancedMD, Athenahealth, and Availity, Micah has successfully managed high-volume patient communications and maintained accurate medical records. Her expertise extends to improving revenue cycle operations and supporting medical billing. In her role with Greater Houston Interventional Pain Management, Micah skillfully handled inbound and outbound patient calls, ensuring clarity in insurance benefits and prompt resolution of inquiries. Her focus on denial management and claims appeals, combined with her administrative acumen in utilizing software such as RingCentral and MDToolBox, highlights her robust capability in the healthcare virtual assistance domain. Additionally, Micah has a strong educational background with a degree in Hospitality, Sports and Tourism Management from Duy Tan University.
Experience
Healthcare Virtual Assistant
Greater Houston Interventional Pain Management · 2024 — 2025Handled 60–80 incoming calls daily from patients regarding their appointments, insurance coverage, billing inquiries, and treatment information. Utilized AdvancedMD and Athenahealth for scheduling, rescheduling, and confirming appointments. Conducted outbound calls for appointment reminders, cancellations, and follow-ups, while ensuring accuracy in updating patient demographics and medical records. Assisted patients in understanding their insurance benefits and addressed any concerns, escalating complex issues as needed. Maintained empathy and professionalism in providing patient support and utilized tools such as RingCentral, AdvancedMD, and MDToolBox for daily operations.Medical Virtual Assistant
Greater Houston Interventional Pain Management · 2024 — 2025Performed insurance eligibility and benefits verification through Availity, Athenahealth, and various carrier portals. Ensured compliance with payer requirements by obtaining prior authorizations and coordinating referrals among healthcare providers and facilities. Supported accurate medical billing by processing claims and reviewing denied claims, making necessary corrections, and submitting appeals. Engaged with insurance carriers to resolve claim denials and payment issues, resubmitting claims and monitoring their status. Managed Workers' Compensation and Letter of Protection cases, ensuring documentation and compliance were maintained.Online English Teacher
KEF English Center · 2022 — 2024Developed customized lesson plans and adapted teaching methods to align with individual student learning needs. Conducted virtual classes via Zoom to create engaging learning experiences. Incorporated digital tools such as games, quizzes, and multimedia resources into lessons while managing student schedules through Excel for consistency. Designed educational materials using Canva and Microsoft PowerPoint, and provided ongoing feedback to discuss student progress and areas for improvement.
Skills & Expertise
Education
- Bachelor of Science: Hospitality, Sports and Tourism ManagementDuy Tan University · 2019 — 2022
- Senior High School: Technical Vocational Livelihood Program (TVL)New Era University · 2017 — 2019