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Michael D. — Mid-Level AI Automation & Virtual Assistant Specialist from Philippines

Michael D.

Mid-Level AI Automation & Virtual Assistant Specialist

Philippines Less than 1 year
Open to offersNew to Platform
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About

Michael D. is a seasoned Customer Service and AI-Automation Professional based in Solana, Cagayan Valley, Philippines, with expertise in BPO customer service, technical support, and sales in retail and telecom sectors. As a freelance Virtual Assistant and AI Automation Specialist, he has demonstrated prowess in building and publishing 8 live GoHighLevel CRM automation workflows, utilizing tools like VAPI AI voice agents to enhance client interactions. He excels in managing inbound/outbound support and administrative tasks, including email handling and client communication. With strong creative skills, Michael is proficient in Canva graphic design and video editing, leveraging these for social media management. His Anthropic certification credentials, spanning 9 verified achievements, underscore his capability in AI integration and prompt engineering. His adaptable technical skills, including CRM data entry, position him as a versatile remote-ready professional poised for diverse project demands.

Experience

  • Freelance VA & AI Automation Specialist

    MDL Freelance Service · 2025 — Present
    Created and launched 8 live GoHighLevel CRM automation workflows, including various client-specific solutions. Implemented a VAPI-powered AI voice agent within GoHighLevel to facilitate lead qualification and appointment scheduling autonomously. Offered virtual assistance that encompassed inbox and email management, scheduling, and client communication for automation clients. Developed social media graphics and simple video content using Canva for various projects. Designed an AI-assisted learning framework (SKILL.md) that supports quick acquisition of new platforms and tools in GHL, VAPI, n8n, and Claude API. Generated SOPs and process documents to maintain quality standards and assist in project delegation.

  • Member Care Associate — Retail

    24/7.ai Philippines · 2024 — 2025
    Enhanced CSAT scores through effective listening and swift resolution of conflicts during high-volume customer interactions. Ensured adherence to SOPs without fail during busy retail periods. Managed inbound calls from international clients, consistently meeting monthly quotas and targets in line with company policies.

  • Sales & Technical Associate — Internet, Cable and Mobile Service

    VXI Global PH · 2022 — 2024
    Addressed over 40 technical inquiries on a daily basis, achieving a high rate of first-call resolution for complex issues. Met 95% of monthly sales targets by upselling during technical support calls. Handled both inbound and outbound calls with international clients while maintaining compliance with monthly quotas and company guidelines. Merged technical troubleshooting skills with sales strategies during customer interactions.

Skills & Expertise

Real Estate Virtual AssistantPhotoshop ExpertGoHighLevelCRMCustomer ServiceVirtual Conference Coordinator

Education

  • Senior High School - Home Economics K12
    Metro Manila College · 2018 — 2020
  • Junior High School
    San Bartolome High School, Quezon City · 2015 — 2018