Miguel J.

Miguel C. is an experienced professional at Telstra Inc., where he served as a Supervisor managing a team of 16. His responsibilities included overseeing call, email, and chat operations, providing weekly one-on-one coaching for underperforming agents, and handling customer satisfaction on supervisor calls. He submitted detailed reports on key performance indicators to senior management. Previously, Miguel held the role of Recruitment Agent at Telstra, creating job listings on social media, screening applicants, and training agents, while maintaining weekly status updates for upper management. His background includes work as a Billing and Sales Representative catering to business accounts, addressing billing concerns, and promoting new products. Miguel also gained experience in the real estate sector as a Cold Caller, qualifying property owners interested in selling, and managing leads in CRM systems like Podio. Additionally, he managed Facebook ads part-time, handling business accounts, launching campaigns, and ensuring content engagement. Miguel's academic credentials include a Bachelor's in Criminology from Universidad De Manila.