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Mirachel H. — Mid-Level Amazon Virtual Assistant from Philippines

Mirachel H.

Mid-Level Amazon Virtual Assistant

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Mirachel M. is a skilled Virtual Assistant with over 8 years of experience spanning customer service, healthcare support, and administrative operations. Her expertise includes data management, market research, and maintaining accurate records. Proficient in Microsoft Excel and Google Sheets, she excels in lead generation, social media management, and Amazon marketplace operations. Mirachel has a proven track record in assisting Amazon sellers to optimize listings and boost sales through strong competency in keyword research, competitor analysis, and efficient management of Amazon Seller Central accounts. She has held roles as a Customer Service Representative with iQor, demonstrating excellent management of high customer inquiry volumes and effective problem-solving. Previously, her role at IBEX Philippines involved patient insurance verification and handling healthcare customer interactions. Mirachel also has extensive experience in administrative tasks such as scheduling and office management during her tenure at Aguilar Dental Clinic.

Experience

  • CUSTOMER SERVICE REPRESENTATIVE

    iQor · 2023 — Present
    Managed a high volume of customer inquiries through various channels including phone, email, and chat. Resolved customer concerns efficiently while adhering to service quality standards. Conducted accurate data entry and documented customer interactions. Utilized problem-solving skills for addressing billing, account, and technical issues. Ensured customer satisfaction through active listening and effective communication.
  • HEALTHCARE CUSTOMER SERVICE REPRESENTATIVE

    IBEX Philippines · 2020 — 2023
    Verified insurance eligibility and benefits for patients. Processed prior authorizations and insurance claims with accuracy. Confirmed patient appointments and assisted with payment processing. Maintained confidential patient records and ensured accurate documentation. Worked across multiple systems while upholding compliance.
  • ADMINISTRATIVE ASSISTANT

    Aguilar Dental Clinic · 2013 — 2019
    Managed schedules, appointments, and office documentation. Maintained organized records and databases. Coordinated communication with patients and vendors. Assisted with billing, reporting, and various administrative operations.
  • Amazon Virtual Assistant

    Training
    Conducted product research using Helium 10 to identify profitable products and market opportunities. Performed keyword research and competitor analysis to enhance product visibility. Managed updates for product listings within Amazon Seller Central. Monitored inventory levels, generating reports to mitigate stock shortages. Created and maintained product research spreadsheets utilizing Excel and Google Sheets. Assisted customers with inquiries, order tracking, and issue resolution. Analyzed sales data and prepared weekly performance reports.

Skills & Expertise

Education

  • Bachelor of Science in Computer Science
    San Pedro College of Buss. Admi. · 1998 — 2003
  • Vocational Graduate in Information Technology
    Datamex Computer School · 1994 — 1996