Modeliza C.
Mid-Level Accounts Receivable and Collections Specialist
Open to offersNew to PlatformAbout
Modeliza P., based in Silang, Cavite, is a seasoned Accounts Receivable & Collections Specialist with an extensive background of more than 15 years in financial recovery and transaction analysis. She has demonstrated expertise in recovering up to $70,000 in monthly outstanding debt while ensuring 100% documentation accuracy and maintaining PCI DSS compliance. Her professional proficiency spans across various financial technologies, including Microsoft Dynamics 365, QuickBooks, and Zendesk. At IQOR Philippines, she has excelled in managing challenging accounts, executing billing dispute resolutions, and ensuring compliance with updated financial ledgers. Modeliza has also held pivotal roles as a Senior Customer Service Representative and Team Leader, showcasing her ability to lead teams and enhance operational workflows in the telecommunications domain with companies like T-Mobile and Sprint. She holds a Bachelor of Science in Information Technology from Cagayan State University and has further honed her skills through specialized virtual assistant training.
Why hire me
A rare blend of 14 years in automotive production supervision and a decade resolving high-stakes financial discrepancies enables me to drive operational excellence while protecting your revenue from day one. I specialize in turning complex billing issues, fraud claims, and debt resolution into seamless outcomes, leveraging data-driven root-cause analysis and deep tool proficiency in platforms like MS Dynamics 365, Zendesk, and Excel. If you need a dependable leader who owns results, optimizes workflows under tight KPIs, and delivers immediate ROI with zero learning curve, I am ready to step in and make an impact.
Experience
Collection Specialist
IQOR Philippines · 2023 — 2026Managed a portfolio of past-due financial accounts, employing structured A/R aging follow-up and payment negotiation techniques to recover outstanding debt. Evaluated account histories and payment terms to negotiate feasible payment plans while mitigating risk. Updated live accounts and processed payments, ensuring compliance with PCI DSS and maintaining high documentation accuracy.Fraud & Dispute Specialist
IQOR Philippines · 2023 — 2023Processed over 100 transaction claims weekly, conducting investigations into billing discrepancies, unauthorized charges, and account issues. Validated documentation for claims, updated financial records, and coordinated outcomes for numerous customer accounts while maintaining detailed logs for audits and compliance.Senior Customer Service Representative / Tier 2 Resolution Specialist
IQOR · 2018 — 2022Handled escalated customer inquiries related to billing errors and subscription charges, employing effective de-escalation techniques. Utilized CRM platforms and financial portals to perform account lookups, issue credits, and resolve billing issues, maintaining First Contact Resolution rates while fostering client retention.Team Leader & Production Supervisor
Yazaki Philippines (Nissan Motors) · 2003 — 2017Led a team of 15–20 personnel, managing daily schedules, roster coverage, and task assignments. Streamlined operational workflows to enhance reliability and quality assurance while eliminating bottlenecks. Maintained compliance reports, tracking daily production metrics for senior management.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyCagayan State University · — — 2003
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