Modupeoluwa A.

Modupeoluwa A. is a highly skilled Customer Service Representative with a robust four-year track record focused on conflict resolution and problem-solving. At M-KOPA, she excelled in managing difficult customer interactions and high-volume inquiries, consistently ensuring customer satisfaction through refined communication and conflict resolution skills. She was pivotal in negotiating billing disputes, demonstrating a professional and empathetic approach. Her efforts at FINTRADE SOLUTIONS LIMITED as a Telemarketer involved conducting extensive outbound calls and promoting products, which led to strengthened positive customer relationships. She qualified leads and supported sales growth by identifying customer needs and scheduling appointments. Maintaining data integrity through accurate customer records and CRM updates was part of her routine, alongside consistently achieving call volume and lead generation targets. Modupeoluwa holds a Bachelor of Arts degree in Philosophy and is recognized for her attention to detail and effective communication skills.