Mohamad A.
Senior Application Support Engineer
Open to offersNew to PlatformAbout
Mohamad A. is an accomplished Application Support Engineer based in Penang, Malaysia, with a distinguished career spanning over 11 years in delivering robust IT support within enterprise environments. His expertise encompasses diagnosing complex issues, implementing preventive maintenance, and managing critical applications across sectors like airport systems and corporate infrastructures. Throughout his tenure at SITA.Aero, he ensured seamless operations and maintained an impressive 99% system uptime. At MCSB Systems and Intradeco, he handled Tier 1 and Tier 2 support, showcasing his proficiency in problem-solving and customer-oriented communication. His technical arsenal includes skills in networking and cloud systems, with practical experience in Cisco, Microsoft Azure, and Ubuntu. Committed to future-proofing his tech prowess, Mohamad is advancing his knowledge in blockchain technology, aligning with next-generation infrastructure solutions.
Experience
Onsite IT Support Engineer
SITA.Aero · 2011 — 2023Provided technical support for Airport Network and CUTE Systems, facilitating daily operations and minimizing downtime in critical infrastructure. Identified hardware and software issues, achieving over 95% resolution rate for support tickets. Conducted preventive maintenance for CUTE equipment, reducing unplanned outages. Managed incident logging and tracking through AVMA and trouble ticket systems, enhancing transparency. Oversaw core room equipment indicators and network status to avert system interruptions. Collaborated with SCC PSM Team (Bohemia) on updates to NAV server definition files for configuration integrity.IT Support Specialist
MCSB Systems (PG) Sdn Bhd · 2011 — 2011Provided Tier 1 and Tier 2 support to both internal and external users in an environment with over 200 endpoints. Addressed helpdesk tickets within SLA requirements to uphold service standards. Escalated complex issues to senior engineers for resolution. Maintained a current helpdesk database to enhance tracking and workflow.IT Helpdesk Technician
Intradeco (M) Sdn Bhd · 2011 — 2011Managed support requests for hardware and software through phone, email, and onsite assistance, achieving high user satisfaction ratings. Conducted system diagnostics, software reinstalls, and hardware troubleshooting to minimize departmental downtime. Recorded all support cases in a centralized ticketing system for efficient issue handling.Assistant Engineer
Mesiniaga Services Sdn Bhd · 2009 — 2010Integrated desktop systems into Intel’s enterprise network while ensuring compliance with security standards. Handled hardware claims for HP desktop components to maintain accurate records. Provided on-site support for Station Controller Systems to ensure seamless operations. Performed virus cleaning and system recovery to safeguard data integrity.Operations Assistant
DHL Global Forwarding Malaysia Sdn Bhd · 2007 — 2007Managed logistics coordination for export and ocean freight operations, ensuring timely container allocation. Prepared and analyzed movement reports to assist in operational planning. Communicated with vendors and customers regarding container availability to enhance fulfillment.Operations Assistant / Courier
DHL Express (M) Sdn Bhd · 2005 — 2006Handled all shipment transactions using GCA (Global Courier Application) with precision. Resolved undelivered shipments, ensuring complete reconciliation and customer satisfaction. Ensured compliance with company policies for shipment security and integrity.
Skills & Expertise
Education
- Certificate in Blockchain TechnologyUniversity Malaysia Pahang · 2022 — 2023