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Mohamed A. — Mid-Level Hospitality Reservations Specialist from United Arab Emirates

Mohamed A.

Mid-Level Hospitality Reservations Specialist

United Arab Emirates Less than 1 year
Open to offersNew to Platform
Languages
EnglishArabic
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About

Mohamed A. is a committed Reservations Agent with over five years of experience in the five-star luxury hospitality industry across the UAE. Based in Abu Dhabi, he specializes in managing high-volume bookings and enhancing revenue through strategic upselling within prestigious brands such as LXR by Hilton, Grand Hyatt, and Yas Plaza Hotels on Yas Island. At Eastern Mangroves Hotel, he delivers personalized service to VIP guests, maximizing occupancy with advanced systems like Opera PMS and Win HMS. Mohamed has demonstrated the ability to build strong relationships with both international clientele and internal teams, handling complex inquiries with professionalism as per LXR’s global standards. In his prior roles, he coordinated closely with front office and housekeeping teams and maintained precise records to ensure seamless guest experiences. Fluent in English and a native Arabic speaker, he holds a Bachelor's degree in Computer Science from Future University in Egypt and an IFH score of 95.0%.

Experience

  • Reservation Agent

    Eastern mangroves hotel Abu Dhabi, LXR By Hilton · 2025 — Present
    Oversees high-end room reservations, delivering personalized service to VIP guests to ensure a luxurious experience. Focuses on maximizing hotel occupancy and revenue through strategic upselling and cross-selling of property amenities, including the Spa, Dining, and Suites. Operates advanced Property Management Systems such as OnQ or Opera for accurate processing of bookings, cancellations, and special requests. Addresses complex inquiries professionally via phone and email in line with LXR’s global brand standards.

  • Reservation Host

    Grand Hyatt Abu Dhabi · 2024 — 2025
    Facilitated room reservations through phone, email, and online systems, ensuring efficiency and meticulous attention to detail. Collaborated with front office and housekeeping teams to align guest preferences with room availability. Provided assistance for inquiries, modifications, special requests, and cancellations, maintaining accurate reservation records and adhering to hotel policies regarding no-shows and changes.

  • Reservation Agent

    Yas Plaza Hotels · 2022 — 2024
    Managed hotel reservations across six brands, including Radisson Blu, Park Inn, Crowne Plaza, Staybridge Suites, Rotana, and Centro. Delivered tailored rate and room information based on customer preferences and budgets while ensuring data accuracy in booking processes and special guest requirements. Undertook a taskforce assignment at Nurai Island, Abu Dhabi for four months to enhance reservation operations.

  • Front Desk Agent

    Ayla Bawadi Hotel · 2019 — 2022
    Handled guest check-ins, room allocations, and addressed special service requests. Ensured a high standard of customer service was maintained and offered local recommendations. Played a key role in managing room inventory and effectively resolving guest issues.

Skills & Expertise

CreatorHeroCustomer ServiceBackend DeveloperAdobe XD

Education

  • Bachelor of Computer Science
    Future University in Egypt (FUE) · 2015 — Present