Moira G.
Mid-Level Retail Credit Controller
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Moira M. is an accomplished Retail Credit Controller with considerable expertise in debt collection and credit management. She has successfully managed portfolios exceeding 200 key accounts, overseeing a book value of over $100 million. Her proficiency extends to complex reconciliations, leveraging strong knowledge of Credit Law to resolve payment disputes and optimize financial decisions. Moira's roles have spanned several organizations, such as Waikato District Council and CRV Ambreed, where she excelled in managing accounts payable and receivable, processing invoices, and managing overdue debts. During her career at notable companies like Fonterra Dairy NZ and Coca Cola, she demonstrated her capability in high-volume collections, setting credit limits, and interacting effectively with sales and management teams. Her exposure to diverse industries, including FMCG and telecommunications, and her technical acumen with systems such as SAP and Navision, make her a knowledgeable professional in financial operations and customer service.
Experience
Finance Operations Administrator
Waikato District Council · 2026 — PresentProcess sundry invoices on a daily basis. Manage weekly refunds and follow up on overdue accounts. Receipting and allocation of daily payments, alongside bank statement reconciliations. Address customer queries and reconcile customer accounts, including resolving invoice disputes.Finance Officer
CRV Ambreed · 2024 — 2025Engage with customers regarding overdue accounts via phone, email, and text messages. Handle daily receipting and allocation of payments while managing monthly invoice runs. Address invoice disputes, pass credit notes, and release orders or manage account restrictions. Conduct recommendations for bad debt write-offs and manage customer service aspects.Customer Service Coordinator
Altus Windows & Doors · 2022 — 2024Capture customer NCPs and manage orders for a designated portfolio. Ensure efficient and accurate processing of all orders, while handling incoming inquiries. Foster strong customer relationships through effective communication and maintain updated and accurate data. Generate and accept NCPs, process credit notes, and release customer orders.Key Accounts - Credit Officer
Fonterra Dairy NZ · 2019 — 2022Contact customers regarding overdue accounts and manage daily payment allocations. Oversee key account management and account rebates while resolving pricing and shortage queries within a 48-hour window. Communicate with KAMs and Aftersales regarding claims, manage order releases, and monitor account credit limits.Credit Controller
VIP Packaging – Hamilton · 2018 — 2019Reach out to customers concerning overdue accounts, managing daily payments and allocations. Oversee the VIP Packaging account book and address pricing queries promptly. Collaborate with sales teams to enhance communication and customer service. Release orders and monitor account credit limits, aiming to reduce overdue debt.Senior Credit Controller: Maintenance and Services
OTIS Elevators, South Africa · 2015 — 2017Manage a book value of ZAR15 million while contacting customers for payment arrangements. Prepare reconciliations to clarify differences between Otis statements and customer records, and attend to customer queries. Handle journal entries for payments, prepare credit notes for incomplete jobs, and delegate cash receipts for appropriate allocation.Key Accounts Credit Controller: Fast Moving Consumer Goods (FMCG)
Coca Cola, South Africa · 2011 — 2015Oversee a book value of ZAR100 million, conducting daily telephonic collections and managing the Makro South Africa account. Execute monthly debtors' reconciliations and report payment defaults. Investigate claims and monitor client credit limits while ensuring collection targets are met and minimizing credit risks.Senior Credit Controller: Retail and Corporate Accounts
The Media Shop (Pty) Ltd, South Africa · 2008 — 2010Manage debt collection for a portfolio of 200 accounts with a book value of ZAR80 million. Liaise with clients to resolve account queries and conduct credit checks on potential clients. Review credit limits, open new accounts, and maintain client data while ensuring adherence to company credit policy.
Skills & Expertise
Education
- National Senior CertificateMt Currie Senior Secondary School