Muhammad A.

Oversaw documentation control, reporting, and internal coordination across various departments. Maintained detailed records related to duties, VAT, tariffs, and shipment data analysis. Prepared and verified various shipping documentation including commercial invoices and packing lists. Coordinated with freight forwarders, customs brokers, and government authorities to ensure the timely clearance of shipments. Monitored shipments and addressed customs or logistics delays effectively with relevant authorities. Managed customs clearance processes for import and export shipments across GCC countries, ensuring adherence to governmental documentation regulations and company policies. Handled procurement activities, including supplier selection and purchase order processing, while negotiating pricing and delivery terms with suppliers. Collaborated with internal teams to meet purchasing needs and ensure timely supply, tracking orders and monitoring supplier performance. Maintained accurate procurement documentation and updated the ERP systems (Odoo Inventory System). Provided assistance in managing visa, labor, and residency processes, submitting and tracking applications through Amer, Tasheel, and Tawjeeh Portals, among others. Engaged with free zones and mainland authorities for trade license renewals and company registrations, while addressing client complaints and resolving issues involving labor and immigration matters. Established connections with government offices to minimize delays and expedite approvals.

Analyzed legal issues, drafted necessary documents, and represented clients in a professional manner. Provided legal advice encompassing corporate, commercial, labor, and immigration laws. Reviewed, drafted, and negotiated contracts and legal documents while ensuring compliance with local laws and regulations. Handled legal matters associated with business setup, licensing, and regulatory approvals, and supported clients through dispute resolution processes. Conducted legal research and remained informed on changes in laws and regulations. Offered guidance to clients on risk management and the legal ramifications of business decisions, alongside preparing legal reports and documentation while maintaining confidentiality.

Directed branch sales for loans, credit cards, and financial services. Managed teams across multiple locations including Dubai and Sharjah. Collaborated in credit sales, conducting audits and risk assessments within two advisory teams. Oversaw portfolios related to mortgages, auto loans, personal loans, and credit cards. Developed and implemented training programs aimed at enhancing agent performance and customer communication. Addressed escalated customer issues, ensuring prompt resolution, and prepared performance reports for senior leadership at the head office, advocating for data-driven improvements.

Managed night shift operations, facilitating communications with foreign embassies and consulates for emergency situations. Coordinated lounge openings and secured VIP visitors during various events and diplomatic meetings at Egypt’s airports. Supported the Protocol Department in issuing diplomatic passports for international events, liaising with Presidential Office staff and security personnel. Handled the transmission of coding system formats between the Ministry of Foreign Affairs and its embassies, ensuring effective communication with delegations abroad.