Muhammad I.
Mid-Level IT Support and Network Engineer
Open to offersNew to PlatformAbout
Muhammad I. is a seasoned Data Center Engineer with comprehensive expertise in maintaining and optimizing IT infrastructures, particularly in ATM systems and data center operations. His career commenced with a D3 in Computer Engineering from Politeknik Negeri Medan, leading to a pivotal role as an ATM Technician at PT Hiro Sentra Global, where he honed skills in troubleshooting hardware and software issues and performing preventive and corrective maintenance. Transitioning to a Senior Technician and Shift Lead at PT. Panca Sakti Mahkota Maju, he managed 24/7 operations, escalating incidents and ensuring compliance with SLA and SOP standards. His competence extends to logistics, demonstrated by his role in J&T Franchise Operations Management, where he optimizes shipment flows and addresses operational challenges. High proficiency in TCP/IP, LAN, and system monitoring tools like DCIM underscores his technical acumen.
Experience
Senior Technician (Shift Lead)
PT. Panca Sakti Mahkota Maju · 2023 — 2026Managed 24/7 Data Center operations, focusing on server and network monitoring. Oversaw incident escalation and troubleshooting to ensure compliance with SLA and SOP. Coordinated and supervised technicians during shifts, facilitating shift handover and maintaining effective communication with internal teams and vendors. Conducted quarterly inventory stock checks to verify asset quantity, condition, location, and records.Operations Manager
J&T Franchise Operations Management · 2026 — PresentPlanned and coordinated daily operations, assigning couriers and drivers based on shipment volume. Monitored and managed pickup and delivery activities, ensuring service quality and operational efficiency. Evaluated courier and driver performance, attendance, and productivity, while handling operational issues and customer complaints for timely resolution. Monitored SLA, shipment status, and operational targets, ensuring adherence to company SOPs and service standards. Managed manpower and operational capacity in alignment with daily shipment volume.ATM Technician
PT Hiro Sentra Global · 2018 — 2023Performed preventive and corrective maintenance on ATM equipment including CRM and TCR. Diagnosed and resolved hardware, software, network, and communication issues related to ATMs. Conducted installation, replacement, configuration, and testing of ATM components. Provided on-site technical support for banking systems and ATM operations, handling incidents and service requests according to SOP and SLA. Coordinated with banking teams, NOC/helpdesk, vendors, and engineers for prompt issue resolution, while preparing maintenance and service reports for completed tasks.
Skills & Expertise
Education
- D3 Computer EngineeringPoliteknik Negeri Medan · 2015 — 2018
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