MYRA J.

Manage daily operations across various client campaigns while overseeing managers and virtual assistants in a remote setting. Facilitate operational meetings to align priorities and enhance performance. Evaluate team performance and KPIs to ensure service quality. Assign client deliverables while supervising project completion within departments. Collaborate with the CEO and COO to refine operational strategies and boost client satisfaction. Develop and optimize internal workflows and documentation, including standard operating procedures. Oversee onboarding and training processes for new hires. Provide support for customer service, lead generation, and marketing initiatives as necessary. Build lead generation campaigns using HubSpot, High-Level, and Smartlead.ai. Create and manage email outreach campaigns and sales cadences. Handle website management for WordPress, Wix, and Hostinger platforms. Administer business social media accounts like Facebook, Instagram, LinkedIn, and X. Produce marketing content such as blogs, articles, basic graphics, and short-form videos utilizing Canva, Riverside, and CapCut.

Provide customer support through voice, chat, and email channels for PayPal users. Address billing concerns, account inquiries, and payment-related issues while maintaining high customer satisfaction. Consistently meet performance metrics and adhere to quality assurance and compliance standards.

Process customer orders, quotations, and invoices while managing inventory records for stock availability. Handle documentation and filing for active accounts and coordinate with internal departments to ensure timely order fulfillment.

Assist customers with ticket purchases and inquiries while managing front desk operations. Ensure organized customer flow and balance daily cash collections, preparing end-of-day reports.