Naftaria D.
Senior Business Operations Administrator
Open to offersNew to PlatformAbout
Naftaria D. is an experienced Business Services professional with over 7 years in the engineering and consulting industry. She has consistently demonstrated her ability to support operations across remote and international teams through cross-functional coordination, process improvement, and effective client management. Currently, Naftaria has completed an Executive MBA in Strategic Leadership and Management, emphasizing strategic organizational performance and business operations. Her roles have included serving as a Business Services Administrator at Intrax Engineering Consultant, where she managed end-to-end invoicing using NetSuite, and improved project documentation efficiency. As a Team Leader Admin at PT Ingenevo Indo Jaya, she led and mentored teams, enhancing productivity and improving service quality. With a Bachelor’s Degree in English Literature from Putera Batam University, Naftaria is also fluent in English and Indonesian. She is open to globally remote opportunities and is willing to relocate, including to Singapore.
Experience
Team Leader Admin (Operations Team Lead)
PT Ingenevo Indo Jaya - IndoCAD Pty Ltd · 2021 — 2023Oversaw and guided an administrative team, resulting in increased productivity and enhanced service quality. Executed process improvements that led to greater workflow efficiency and diminished turnaround times. Worked in partnership with various departments to provide seamless operational support across projects. Organized the onboarding and training processes for new team members, promoting quicker integration and enhancing team performance.Administrative Assistant (Operations Support)
PT Ingenevo Indo Jaya - IndoCAD Pty Ltd · 2019 — 2021Supported operational functions such as reporting, document management, and client coordination. Aided in maintaining meticulous records while enhancing document management systems. Contributed to timely project assistance through effective task coordination and communication.Business Services Administrator (Operations & Project Coordination)
Intrax Engineering Consultant Pty Ltd · 2020 — PresentCoordinated international stakeholders and cross-functional teams across various engineering projects, enhancing communication and response efficiency. Managed the complete invoicing and procurement processes utilizing NetSuite, ensuring financial operations were executed accurately and timely. Streamlined workflows and project documentation, minimizing delays and boosting operational effectiveness. Served as a primary contact for clients, fostering relationships and facilitating service delivery in a remote setting.Administrative Assistant (Operations Support)
PT. Batam Anugerah Mandiri · 2018 — 2019Handled cash flow charts and budget reporting tasks. Monitored inventory to guarantee adequate raw material levels. Managed various administrative responsibilities including handling calls, invoicing, and delivery orders.Assistant
KUMON Indonesia · 2015 — 2018Guided students in completing Kumon worksheets and provided necessary support. Monitored student progress and identified areas needing improvement. Collaborated with instructors and teacher assistants to ensure effective educational delivery.
Skills & Expertise
Education
- Executive MBA in Strategic Leadership and ManagementValar Institute · 2025 — 2026
- Bachelor's Degree in English LiteraturePutera Batam University, Batam, Indonesia · 2014 — 2018