NDIFOR I.
Mid-Level Protection Officer
Open to offersNew to PlatformLanguages
EnglishFrench
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About
Isaac N. is a dedicated professional specializing in humanitarian support, field operations, and refugee protection. With a Master’s degree in Public Law from the University of Yaoundé II Soa in Cameroon, he has cultivated a strong foundation in international law and human rights. His career at UNHCR has spanned roles such as Protection Officer, Resettlement Officer, and head of various field units across Africa, including in the Democratic Republic of Congo and Kenya, where he executed refugee assessments and protection strategies, guided implementations of UN frameworks, and provided leadership in resettlement processes. He earned recognition from the UNHCR with a Volunteer Service Award for his contributions in Southern Africa. Known for his strategic planning and analytical skills, Isaac has enhanced program implementation, advocated for refugee rights, and facilitated effective multi-stakeholder engagement. His expertise in program management and comprehensive understanding of international law are particularly valuable to organizations focused on social impact and humanitarian missions. Fluent in both English and French, he continues to advance his impact through leading diverse teams and optimizing operational strategies in complex environments.
Experience
Customer Service Representative - Territory Sales and Distribution
MTN · 2025 — 2026Implemented initiatives for visibility, merchandising, products, loyalty, and advocacy aimed at increasing revenue within the assigned territory's points of sale. Provided interpretation of statutes and regulations pertinent to business operations in the telecommunications sector, advising Distribution Partners as necessary. Managed performance of points of sale, partners, and wholesalers, executing strategies to meet performance targets. Developed short-term plans and tactics to support distributors in overcoming operational challenges. Promoted the uptake of retail/data-focused campaigns and services among partners and points of sale.Head of Field Unit
UNHCR the UN Refugee Agency · 2024 — 2025Supervised the implementation of programs within the Field Unit, ensuring quality delivery while managing a team of 15 UNHCR staff. Provided leadership and management at the field level, promoting accountability and facilitating regular team meetings. Developed relationships and coordinated with local stakeholders to enhance program engagement and support seamless implementation. Boosted stakeholder involvement in program activities related to monitoring, evaluation, and learning in the Logone and Chari region. Created and shared periodic reports with the UNHCR Maroua Sub-Office, Yaoundé Branch Office, and relevant donors. Managed the entire HR cycle, ensuring compliance with organizational policies.Protection Officer
UNHCR the UN Refugee Agency · 2023 — 2024Provided technical guidance and support on protection-related matters to UNHCR and partners. Monitored legal, political, social, economic, and cultural factors impacting the protection landscape. Engaged with national authorities to identify opportunities for enhancing national asylum and Refugee Status Determination (RSD) systems. Ensured that the Protection Cluster response was aligned with strategies addressing the prioritized protection needs of affected populations through the Cluster Approach. Assisted senior management in embedding the protection strategy within the Country Operations Plan and relevant humanitarian response frameworks.Associate Resettlement Officer
UNHCR the UN Refugee Agency · 2022 — 2023Conducted interviews with refugees and assessed cases for resettlement, including refugee status determinations, preparing Resettlement Referral Forms (RRFs). Achieved targeted completion rates for RRFs in Dadaab. Collaborated with other UNHCR functional units and partner agencies to finalize documentation for resettlement cases. Participated in expedited verification and quality assurance activities under the supervision of the Associate Resettlement Officer.Associate Protection Officer (P2)
UNHCR the UN Refugee Agency · 2018 — 2018Facilitated the Protection Cluster's coverage of prioritized protection needs for affected populations, incorporating the footprint of Internally Displaced Persons (IDPs) in planning. Promoted international refugee law and IDP legislation across sectors and clusters, ensuring responsibilities were met through protection mainstreaming. Monitored the implementation of programs addressing identified protection needs, adhering to an Age, Gender, and Diversity (AGD) approach. Built trust and resolved conflicts among diverse populations and local authorities. Maintained a strong protection presence through field missions, directly engaging with persons of concern and local partners.Resettlement Expert
UNHCR the UN Refugee Agency · 2017 — 2018Prepared Resettlement Registration Forms (RRFs) for submission to the Regional Resettlement Unit, ensuring compliance with output standards. Reviewed profiled cases and RRFs, contributing insights as necessary. Included necessary documentation, such as refugee certificates and custody consent forms, in accordance with UNHCR guidelines. Conducted Best Interest Assessments for children in the resettlement process and provided counseling for refugees involved in this process.Core Associate Trainer
MS TCDC · 2016 — 2017Worked with residential trainers to develop training materials and case studies as part of curriculum development for capacity-building initiatives. Facilitated networking and collaboration sessions online. Served as an online expert, providing insights when requested. Contributed to the creation of TCDC course catalogues and supported the identification of regional capacity-building opportunities.Eligibility/RSD Assistant
UNHCR the UN Refugee Agency · 2015 — 2017Conducted eligibility interviews with asylum seekers to determine their refugee status. Analyzed and assessed asylum applications in alignment with international conventions and law, formulating recommendations on eligibility. Managed the systematic provision of information to RSD process management tools in accordance with deadlines. Conducted research on the countries of origin for asylum seekers and made referrals as needed.Refugee Registration Assistant
UNHCR the UN Refugee Agency · 2014 — 2015Conducted interviews and registrations of asylum seekers in accordance with RSD procedural standards. Verified the accuracy of information provided by applicants to facilitate electronic record creation. Identified vulnerable cases requiring prioritization and made appropriate referrals for monitoring and assistance.Inspirator
ActionAid International · 2013 — 2014Developed a Manual of Procedures for improved operational efficiency. Established Monitoring and Evaluation systems and tools appropriate to programmatic needs. Drafted and revised the Country Strategic Paper for national office implementation, ensuring alignment with strategic goals. Oriented facilitators on terms of reference and effective teaching tools. Conducted child profiling for sponsorship programs to enhance outreach.Senior Researcher and Enumerator / Bilingual Translator and Interpreter
CWS-RSC · 2012 — 2012Conducted surveys among households and refugees in collaboration with relevant ministries and community organizations. Assessed sample data quality for reliability in research outcomes. Translated refugee information for CWS/RSC agents accurately. Facilitated interviews via focus group discussions and provided individual support to refugees. Analyzed refugee data related to personal information within family structures.
Skills & Expertise
Education
- Masters in Public LawUniversity of Yaoundé II Soa · 2005 — 2006
- Bachelor’s Degree in Public LawUniversity of Yaoundé II Soa · 2004 — 2005
- General University Studies DiplomaUniversity of Yaoundé II Soa · 2003 — 2004
- Advanced LevelBilingual High School Essos · 2001 — 2002
- Ordinary LevelBilingual High School Essos · 2000 — 2001