Neil J.
Mid-Level Ecommerce Operations Specialist
Open to offersNew to PlatformPortfolios
About
Neil J. is a seasoned Ecommerce Virtual Assistant with over five years of experience supporting US-based Shopify and Amazon sellers. His expertise encompasses product listing optimization, order management, and customer support, having effectively managed over 5,000 customer transactions and maintained a 98% order accuracy. Neil has demonstrated proficiency with platforms such as Shopify, Amazon Seller Central, and tools like HubSpot, Kajabi, and NetSuite. He has a proven track record of improving response times from 4 hours to 45 minutes through proactive support systems. Neil’s career includes roles like Ecommerce Assistant and Ecommerce Specialist, where his contributions have significantly enhanced product visibility and workflow organization. Additionally, his tenure as a Supply Chain Assistant saw him manage supplier communications and inventory processes, leading to a 20% reduction in stock shortages. Neil holds a Bachelor of Science in Business Management, majoring in Marketing, from Cavite State University. His technical proficiency extends to tools like Google Workspace, QuickBooks, and Trello, enhancing his capacity to streamline ecommerce operations.
Experience
Supply Chain Assistant
Divine Grace Medical Center · 2025 — 2026Managed 40–60 daily inbound and outbound calls with suppliers, carriers, warehouses, and internal teams to coordinate shipments and resolve delivery issues. Facilitated purchase order coordination and supplier communications, ensuring timely processing of orders and reducing delays by 25%. Processed procurement requests and purchase orders to support fulfillment of over 500 orders monthly. Optimized inventory replenishment processes, reducing stock shortages by 20% while maintaining necessary inventory levels. Monitored inventory across more than 1,000 SKUs to maintain 99% accuracy and minimize stockouts. Prepared supply chain reports and dashboards, which allowed for faster decision-making and cut reporting time by 30%. Reduced shipment delays by 20% through proactive follow-ups with carriers and consistent monitoring of daily shipments.eCommerce Assistant/ Shopify Support
Biggirlzmove | Boss Palace · 2020 — 2025Handled order issues, processed refunds, and managed chargeback prevention for over 5,000 customers on Shopify. Ensured accuracy of a client database with 750+ contacts in Kajabi through weekly audits. Utilized Zoho and Meta suite for Social Media Management to manage three inboxes, processing more than 150 emails daily and achieving a 40% reduction in CEO response time.eCommerce Specialist/ Amazon | Shopify Support
WealthyCollegekid · 2022 — 2025Created and optimized over 500 product listings on Amazon and eBay, enhancing product visibility and boosting organic search results. Addressed order issues and managed chargeback prevention while serving more than 5,000 customers through Shopify. Effectively triaged 200+ daily emails across multiple inboxes and achieved Inbox Zero, shortening average response time from 4 hours to 45 minutes. Oversaw order fulfillment and shipment tracking for Amazon and Shopify stores, ensuring 98% order accuracy. Coordinated team tasks via Trello to streamline workflows and support timely completion of more than 95% of assigned tasks. Maintained a client database of 500+ contacts in Pipedrive, achieving 99% data accuracy through consistent audits.
Skills & Expertise
Education
- Bachelor of Science in Business Management Major in MarketingCavite State University Cavite City Campus · — — 2020