Nguyen L.
Mid-Level Technical Business Analyst
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Nguyễn L. C. is a distinguished Business Analyst with specialized expertise in Warehouse Management Systems (WMS) and textile manufacturing operations. Holding a Bachelor of Software Engineering with Distinction from FPT University in Ho Chi Minh City, Nguyễn has been effectively applying skills in requirement gathering, business process analysis, and workflow optimization at the Textile Management Solutions Company since April 2024. Excelling in the development of textile manufacturing management systems and logistics warehouse management systems, Nguyễn manages end-to-end processes such as order management, production planning, quality control, and inventory operations. With proficiency in BPMN, Draw.io, Lucidchart, Jira, and SQL Server, Nguyễn ensures seamless coordination with development and QA teams within Agile/Scrum environments. Through comprehensive document preparation and UAT support, Nguyễn facilitates communication between stakeholders and technical teams, enhancing operational workflows and driving efficiency.
Experience
Technical Business Analyst / Team Lead
Textile Management Solutions Company (TMS) · 2024 — PresentEngaged with operational stakeholders to gather and analyze business requirements pertinent to manufacturing and warehouse management processes. Conducted analyses of business processes while designing as-is/to-be workflows to enhance operational efficiency. Responsible for the creation of business analysis documentation, which includes BRD/SRS, user stories, acceptance criteria, and workflow specifications. Coordinated with development and quality assurance teams to ensure the precise delivery of business requirements throughout the implementation phases. Assisted in user acceptance testing by validating business scenarios and collecting operational feedback to identify process gaps before deployment. Acted as a liaison between business users and technical teams to ensure alignment on operational needs and system solutions. Participated in Agile/Scrum activities including sprint planning, backlog prioritization, and tracking of operational issues.Technical Business Analyst / Team Lead
Textile Management Solutions Company (TMS) · 2024 — PresentContributed to the development of an end-to-end textile manufacturing management system that encompasses order management, production planning, and inventory operations. Collaborated with operations teams and stakeholders to define business requirements for workflows. Analyzed and standardized operational processes to enhance consistency and visibility. Developed specifications and business process flows for various functions related to quality control and inventory management using BPMN techniques. Took part in user acceptance testing and ensured that business scenarios and edge cases were effectively addressed prior to system deployment. Identified opportunities for workflow improvements, focusing on manufacturing and inventory management efficiency.Technical Business Analyst / Team Lead
Textile Management Solutions Company (TMS) · 2024 — PresentLed the project for a Logistics Warehouse Management System aimed at supporting operations such as inventory transfers and stocktaking for textile manufacturing. Worked with warehouse operations stakeholders to clarify requirements and define operational workflows. Developed standardized processes for inbound and outbound operations, document lifecycles, and validation rules for transactions. Engaged in business process mapping and analysis to boost operational efficiency within the warehouse. Ensured accurate documentation such as user stories and functional specifications were created. Coordinated testing activities with warehouse users, validating scenarios and addressing feedback prior to release. Collaborated with development teams to align on system requirements and validate operational flows.
Skills & Expertise
Education
- Bachelor of Software EngineeringFPT University – Ho Chi Minh City · 2021 — 2025