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Nichole C. — Junior Retail Training Manager from Philippines

Nichole C.

Junior Retail Training Manager

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Nichole Anne R. C. is an accomplished Training Assistant Manager with a solid background in luxury retail and customer service. With over five years of experience working with eminent brands like La Mer, Jo Malone, and Mazda, she has honed her skills in delivering top-tier training programs and fostering strong client relationships. At the Beauty Brand Institute Watsons, Nichole utilized her expertise to design and develop tailored training modules across skincare, cosmetics, fragrance, and hair categories. Her initiatives enhanced product knowledge and client engagement, promoting a culture of continuous improvement and excellence. Previously, as a Luxury Training Coach at La Mer, she successfully coached retail teams to meet high service standards. Her tenure at ANC Group with Mazda saw a notable increase in sales, showcasing her ability in client consultations and product demonstrations. Holding a degree in Tourism Management from Jose Rizal University, Nichole is proficient in Microsoft Excel, PowerPoint, and Video Editing, and is recognized for her effective people management and event coordination skills.

Experience

  • Training Assistant Manager

    Beauty Brand Institute Watsons · 2025 — Present
    Developed customized training modules based on client and business needs across various categories including skincare, cosmetics, fragrance, and hair. Conducted engaging face-to-face learning experiences that improved product knowledge, consultation skills, and customer engagement. Supported participants in enhancing their performance, confidence, and professional development through targeted coaching.
  • Luxury Training Coach

    La Mer · 2023 — 2025
    Created and executed training programs aimed at improving staff skills and aligning service standards with brand expectations. Guided retail teams in delivering exceptional client experiences while collaborating with cross-functional teams to ensure training objectives were met.
  • Customer Service Relations

    ANC Group (Mazda) · 2020 — 2021
    Promoted vehicles and add-on services including Finance & Insurance, and conducted product demonstrations and test drives. Fostered strong client relationships to enhance sales growth.
  • Senior Stylist

    Jo Malone London · 2018 — 2020
    Provided personalized fragrance consultations based on client preferences and occasions. Established and maintained strong rapport with clients, which contributed to improved brand loyalty.
  • Customer Service Associate

    Max’s Restaurant · 2016 — 2016
    Contributed to guest services by managing event coordination and order fulfillment. Organized and hosted private events for clients.

Skills & Expertise

Education

  • Bachelor of Science in Tourism Management
    Jose Rizal University · 2014 — 2018
  • Secondary Education
    BHS · 2009 — 2013
  • Primary Education
    SJES · 2005 — 2009