Nickaela C.
Mid-Level E-commerce Manager
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About
Nickaela C. is a driven E-commerce Entrepreneur with over four years of experience in managing an online sports merchandise business. She has demonstrated expertise in customer service, order fulfillment, and inventory management, alongside advanced skills in social media management and content creation. Through her commitment to organic growth strategies, she successfully built a robust Facebook community exceeding 160,000 followers. Her hands-on role included handling customer inquiries, coordinating packaging and shipping operations, and managing day-to-day business activities. Nickaela's entrepreneurial venture also involved designing promotional content and executing sales initiatives. Currently pursuing a Bachelor of Science in Psychology at Bestlink College of the Philippines, she seeks to leverage her comprehensive skill set in a Virtual Assistant or Customer Support position, bringing refined problem-solving and organizational abilities.
Experience
Founder & E-commerce Manager
Self-Employed · 2022 — PresentOversaw daily operations of an online retail business catering to customers nationwide. Processed customer orders while managing inventory records and coordinating shipping logistics. Provided support to customers via social media and online messaging platforms. Created promotional content, product graphics, and marketing materials. Established and maintained a Facebook community of over 160,000 followers through organic growth strategies. Organized pop-up store operations along with sales activities and customer engagement initiatives. Ensured high levels of customer satisfaction through effective communication and order management.
Skills & Expertise
Education
- Bachelor of Science in PsychologyBestlink College of the Philippines · — — 2026