Nikko R.
Virtual Assistant | Lead Operations & Project Manager
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About
Nikko R. is an accomplished professional with extensive experience in the tourism and hospitality industries. He holds a Master of Tourism Marketing from the University of Sahid Jakarta and a Bachelor of Hotel Management from the Institute of Tourism Trisakti Jakarta. Since 2024, he has been serving as an Project Manager with operations and general management responsibilities at Borneo Schematic & Borneo Flasher Indonesia. In this role, Nikko effectively acts as a single daily point of contact between leadership and execution teams within a 60+ person organization. He also coordinates large-scale events, such as a 10-city roadshow program targeting 3,000 participants. Previously, Nikko excelled as the Chief Marketing Officer at Hotel Gren Alia Jakarta, where he managed daily operations and developed a direct booking system, increasing bookings through direct channels by 20-30%. He is adept at using AI tools like ChatGPT and building digital marketing channels from scratch. Nikko also has a proven track record in HR management, wherein he devised effective communication systems to reduce high turnover rates during the hotel's initial operations.
Why hire me
Backed by a Master's degree and over a decade of management experience, I help founders and executives streamline complex operations. I don't just manage schedules; I build efficient workflows and boost your digital presence. My core expertise includes: • Executive Operations: Calendar management, SOP creation, CRM handling, and cross-team coordination (managed events with 1,000+ international guests). • Digital Marketing: Officially certified in Google Ads (Search, Display, AI-Shopping), with proven success in shifting business rely to direct channels. • AI-Assisted Workflows: Daily user of ChatGPT and AI video tools to speed up research, reporting, and content creation. I bring a calm, execution-focused working style. If you need someone to handle the daily heavy lifting so you can focus on scaling your business, I am ready to step in.
Experience
Project Manager
Borneo Flasher Indonesia · 2024 — PresentActed as the main liaison between leadership and execution teams within a large organization, transforming unclear requests into actionable steps. Utilized ChatGPT for expedited research, documentation, and reporting, with thorough reviews of AI-generated content. Independently managed logistics and communication for a roadshow program covering 10 cities, aiming to engage 3,000 participants. Organized and coordinated an international championship event involving over 1,000 guests from five different countries.Operation & Chief Marketing Officer
Hotel Gren Alia Jakarta (Tugu Tani) · 2018 — 2024Oversaw daily operations to maintain 5-star hospitality standards. Managed listings on OTAs, updating essential information to optimize for conversions and developed a direct booking system from the ground up. Addressed customer feedback proactively to resolve issues with hotel services. Grew the hotel's Instagram presence significantly, creating and executing a content strategy independently.HR Manager / Opening Team
Hotel Gren Alia Jakarta (Tugu Tani) · 2012 — 2018Contributed to the establishment of organizational systems and culture as part of the opening team. Developed and implemented a new communication and engagement strategy to address high turnover challenges effectively. Balanced diverse operational tasks, applying over a decade of experience in transforming complex problems into structured action plans.
Skills & Expertise
Education
- Master of Tourism MarketingUniversity of Sahid Jakarta · 2008 — 2010
- Bachelor of Hotel ManagementInstitute of Tourism Trisakti Jakarta · 2000 — 2004
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