Norman M.
Senior Full-Stack AI Engineer
Open to offersNew to PlatformAbout
Norman M. is a Senior Software Engineer with over 12 years of experience in the software development industry, specializing in web development and full-stack systems. Throughout his career, he has honed skills in frontend technologies like React and TypeScript, as well as backend environments using Node.js and NestJS. Currently working as a Full-Stack AI Engineer at Hey Rafi Inc, Norman focuses on AI development, including production AI agents, LLM orchestration using LangChain, OpenAI integrations, and real-time voice agents. His recent projects include automating real estate engagement processes and migrating Express.js APIs to serverless environments. With a strong foundation in cloud technologies such as Google Cloud, he optimizes application performance and manages complex AI workflows. Norman's adeptness in microservices architecture and his influence in implementing dynamic pricing at Happy Fun Corp exemplify his capability to drive revenue and improve application efficiency. Additionally, his proficiency with CI/CD tools like GitHub Actions and Terraform further underscores his role in enhancing software deployment processes. Norman's educational achievements include a Bachelor's Degree in Software Engineering, graduating with top honors from the National Technical University.
Experience
Full-Stack AI Engineer
Hey Rafi Inc · 2025 — PresentEngineered an AI agent system utilizing NestJS, Bland.ai, and Google Tasks for automating real estate lead engagement across multiple channels including calls, SMS, and emails. Migrated an Express.js API to NestJS on serverless Google Cloud Run, provisioning asynchronous messaging using Google Cloud Pub/Sub and DLQs via Terraform. Developed custom skills for Cursor and Codex to enable the automation of PR reviews, Google Cloud log analysis, and Sentry error triaging. Enhanced application latency through Google Cloud Memorystore for Redis and refined LLM prompt performance via Langfuse trace analysis. Improved GitHub Actions workflows by executing tests only on affected areas to decrease pipeline execution time.Backend Software Engineer
Happy Fun Corp · 2024 — 2025Pioneered the creation of microservices using Nest.js and TypeScript integrated with PostgreSQL for dynamic pricing capabilities. Achieved significant test coverage using Jest to mitigate bugs and actively monitored application performance by filtering Datadog logs. Added cron jobs and additional pods to a Kubernetes cluster deployed in Google Cloud Platform.Staff Software Engineer
Growth Acceleration Partners · 2016 — 2024Executed the development of microservices with Nest and Express, involving integration of Twilio for SMS notifications and explorations of AWS Bedrock for LLM processing. Refactored extensive systems into smaller, reusable components within a micro-frontend architecture. Established connections between client and server by creating a GraphQL endpoint for data operations deployed in Google Cloud Platform. Engaged in the development of web applications from inception and the upkeep of existing applications utilizing Node and React, with a focus on complex feature implementation like advanced search systems based on PostgreSQL JSONB data types. Implemented Solr for search capabilities in scholarship data, converting XML for indexing purposes.Software Engineer
Nativo (Former Dotcreeek) · 2013 — 2014Conducted the design, development, and implementation of multiple web systems across both back-end and front-end technologies.
Skills & Expertise
Education
- Bachelor's Degree in Software EngineeringUTN (National Technical University) · 2011 — 2014
- Undergraduate(CUNA) Colegio Universitario de Alajuela · 2004 — 2006
- Programming TechnicianCOTAI (Technical High School) · 1996 — 1998
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