Novel P.
Mid-Level Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Novel Pearl Y. is an accomplished professional with extensive experience in the BPO industry, specializing in multiple domains including Back-office assistance, Sales accounts, Business Debt Settlement, Health Care Fulfillment, E-Commerce, Tech Support, and Telecommunications. She has excelled as a Customer Service Representative and Business Development Representative at notable companies such as Teleperformance and Support Zebra, where she demonstrated her prowess in cold calling, managing up to 300 calls per day, and strategically identifying and engaging with potential customers. Her expertise includes conducting high-volume outreach via calls, emails, and LinkedIn, and maintaining meticulous records in systems like Salesforce. In the realm of E-commerce and fulfillment, she has acted as a back-office assistant, ensuring medical facilities were adequately staffed by calling upon and organizing healthcare professionals. Additionally, she possesses experience in website re-branding and has managed technical support queries. Her background is complemented by a Caregiving National Certificate and a Bachelor of Science in Criminology.
Experience
BDR
null · 2025 — PresentConducted cold calling, managing 150-300 calls daily. Engaged with potential customers who had not interacted with the company and assessed their alignment with the ideal customer profile. Arranged demonstrations or meetings for Account Executives to facilitate deal closures. Maintained detailed records of all activities in Salesforce.BDA
Business Debt Adjuster Company · 2022 — 2022Executed cold calling, making 150-250 calls each day. Aimed to provide solutions for businesses that had filed for bankruptcy and transferred customers to higher management for deal finalization.Customer Service Representative
Support Zebra Company · 2019 — 2021Served as a Customer Service Ambassador, managing customer calls and concerns while maintaining proper phone etiquette. Handled 60-70 calls daily, addressing inbound and outbound inquiries including sales and technical support, as well as retention and cancellations. Conducted fulfillment back-office tasks focusing on staffing for medical facilities. Sent push notifications and emails to qualified candidates for shift opportunities and handled customer communications regarding account subscriptions and benefits.Customer Service Representative - Tech Support/Team Coach
Support Zebra Company · 2017 — 2018Managed customer interactions as an ambassador, ensuring exceptional service etiquette during calls. Engaged in both inbound and outbound communications, addressing various inquiries. Focused on healthcare fulfillment by filling shifts for medical staff. Oversaw team performance, providing strategies and coaching to a group of 15 individuals to enhance target achievement.Outbound Sales Representative
Arriba Tele-contact Company · 2015 — 2016Conducted outbound sales calls, focusing on selling magazine subscriptions to a professional audience. Handled between 100-300 sales call dials daily and facilitated communication via newsletters and email for a paperless magazine.
Skills & Expertise
Education
- Bachelor of Science in CriminologyTagoloan Community College · — — 2014