Post a Job Free
4 viewsjobseeker
Novelyn J. — Senior Virtual Assistant and E-Commerce Operations Specialist from Philippines

Novelyn J.

Senior Virtual Assistant and E-Commerce Operations Specialist

Philippines 6+ years 6 - 10 USD per day
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Novelyn J. is a seasoned Virtual Assistant and E-Commerce Operations Specialist with over 6 years of experience supporting international clients. Specializing in customer service across various channels, Novelyn expertly manages Shopify operations, handling everything from order fulfillment to logistics coordination. She has a proven track record in enhancing operational efficiency and maintaining exceptional service standards in fast-growing online businesses. Her background includes executive support, workflow optimization, and extensive experience with CRM systems like Zendesk, Salesforce, and Zoho CRM. In her role with Livefit Nutrition, she significantly boosted scheduling efficiency, customer support accuracy, and social media engagement. Additionally, as a Customer Support Specialist at ECE Contact Centers, she excelled in real-time customer interactions, achieving high customer satisfaction ratings. Novelyn holds a Bachelor of Science in Hospitality Management from Foundation University, Dumaguete City. Her skills extend across platforms such as Xero for financial operations, Notion for project management, and Canva for content creation.

Experience

  • Virtual Assistant & Social Media Manager

    LIVEFIT NUTRITION · 2024 — 2026
    Coordinated executive scheduling and managed meetings with clients and suppliers, leading to improved efficiency in scheduling. Addressed customer inquiries and processed orders on Shopify, achieving a high level of accuracy in handling refunds and replacements. Oversaw the production of newsletters and email marketing campaigns, significantly elevating engagement rates. Managed financial documentation and tracked invoicing, maintaining accuracy to minimize billing discrepancies. Analyzed website performance metrics, enhancing insights into user engagement. Developed social media content and directed paid advertising efforts, expanding reach and engagement.

  • Chat & Email Support Specialist

    ECE CONTACT CENTERS – MyUS · 2022 — 2024
    Supplied customer support through chat and email, managing multiple conversations while maintaining high satisfaction levels. Oversaw order tracking and handled inquiries regarding shipping, refunds, and replacements, achieving a high accuracy rate in resolutions. Collaborated with logistics partners to address and resolve shipping issues, enhancing overall resolution rates. Ensured timely and accurate resolution of customer issues, achieving first-contact resolution and reducing repeat inquiries.

  • Virtual Assistant

    INJURY SURVEY ATTORNEY (Part-Time) · 2021 — 2021
    Delivered remote administrative support for disability claims, enhancing document processing efficiency. Aided attorneys in preparing case documentation and conducting research, ensuring a high level of accuracy in records. Assisted with the appeals process through organizing evidence and summarizing case details, facilitating faster case preparation. Handled inbound communications from clients and veterans, achieving high customer satisfaction and decreasing response delays.

  • Customer Service Representative

    EPERFORMAX · 2020 — 2021
    Provided customer support, resolving inquiries related to accounts while maintaining a high customer satisfaction rate. Addressed billing inquiries and processed payments, ensuring accuracy and reducing errors. Kept thorough customer records and adhered to service standards, consistently meeting quality assurance and compliance requirements.

  • Customer Service Representative – Executive Resolutions Department

    QUALFON INC. · 2016 — 2020
    Took charge of escalated customer issues, successfully resolving a majority without escalation. Investigated complaints and billing disputes, improving the resolution turnaround time. Worked alongside internal departments to tackle complex cases, enhancing overall operational efficiency. Ensured compliance with case documentation standards while maintaining a high accuracy rate.