Novem T.

Novem Q. is an accomplished Customer Service Representative with 5 years of experience in the e-commerce sector, particularly recognized for her expertise in mediation, escalation management, and resolving buying issues. Renowned for consistently achieving high scores in AHT, transfers, CSAT, and resolution metrics, she delivers exceptional customer support and was honored as Top Agent of the Month. As a Subject Matter Expert at TTEC, she played a pivotal role in improving training effectiveness and reducing process errors by 30%, guiding production agents and collaborating on service enhancements. Her tenure in customer service and technical support, including roles with SM Homes and Convergys Philippines, underscores her capability in technical troubleshooting and building robust customer relationships. Novem's proficiency in tools like Microsoft 365, Google Workspace, and CRM platforms such as Salesforce supports her strong foundation in driving customer satisfaction and operational efficiency within dynamic support environments.