Oliver V.
Senior Sales and Customer Support Specialist
Open to offersNew to PlatformAbout
Oliver V. is a seasoned Lead Generation Specialist with over a decade of experience in sales, customer support, and lead generation. Based in La Trinidad, Benguet, Philippines, he has excelled in roles involving outbound and inbound sales, appointment setting, and customer retention. At LegalMatch, he demonstrated proficiency in conducting 200-300 daily outbound calls to generate qualified legal appointments, enhancing lead conversion through strategic follow-ups and CRM management using platforms like Salesforce and Dialpad. During his tenure at TaskUs, Oliver managed sales calls focusing on membership renewals and compliance certifications, achieving an impressive 75% sales conversion rate alongside maintaining high customer satisfaction (CSAT) scores. His ability to handle high-volume customer interactions was honed at IHG, where he facilitated upselling and cross-selling for hotel services. Oliver's diverse industry experience, combined with his command of tools such as TalkDesk and Power BI, affirms his capability to thrive in fast-paced, results-oriented environments.
Experience
Lead Generation Specialist
LegalMatch · 2025 — 2025Conducted 200–300 outbound calls each day to generate qualified appointments. Scheduled case review appointments with attorneys for potential clients and followed up on warm and missed leads to enhance conversion rates. Maintained precise records in the CRM using Salesforce and Dialpad, collaborating with the sales team to boost lead flow and conversion efficiency.Sales Specialist & Customer Service Specialist
TaskUs · 2021 — 2024Managed a mix of inbound and outbound sales calls, focusing on membership renewals and compliance certifications. Achieved a notable sales conversion rate while ensuring high customer satisfaction and quality metrics. Participated in the initiation of sales campaigns for compliance and Anti-Money Laundering-related products, providing extensive customer support through phone and chat interactions while maintaining CRM documentation using Salesforce and TalkDesk.Sales Specialist & Customer Service Specialist
IHG (InterContinental Hotels Group) · 2014 — 2018Engaged in the sale of hotel bookings, timeshares, credit cards, and rental services via inbound sales calls. Demonstrated effective upselling and cross-selling to achieve strong conversion performance. Assisted customers with reservations, billing inquiries, and account issues, handling a high volume of inbound sales and customer service interactions.Customer Service Specialist
TeleTech · 2011 — 2014Delivered customer support for telecom services, including mobile, internet, and cable accounts. Managed daily inbound and outbound calls, along with email and chat support, while ensuring productivity. Successfully resolved customer concerns and maintained positive client relationships, achieving solid performance metrics.ESL Teacher
Multiple Schools · 2008 — 2011Provided one-on-one English instruction to students from Korea and Japan, developing strong communication and interpersonal skills. Fostered rapport with international learners through tailored instructional methods.
Skills & Expertise
Education
- Bachelor of Science in NursingUniversity of Baguio