Olivia F.
Senior Project and Operations Coordinator
Open to offersNew to PlatformAbout
Olivia F. is an experienced Project & Operations Professional with over 12 years in customer operations, logistics, and supply chain management. Her expertise encompasses project coordination, workflow management, and cross-border logistics, where she effectively manages the entire lifecycle of customer orders. Olivia's role as a Customer Operations & Order Management Coordinator involves coordinating across sales, production, and logistics, ensuring flawless fulfillment and timely delivery, alongside resolving operational challenges with efficiency. Previously, as a Logistics Manager at I and M Smith (Pty) Ltd, she led logistics operations, enhanced supplier relationships, and optimized workflows. Olivia holds a BCom in Business Management from North-West University and is proficient in tools such as HubSpot CRM and Microsoft Excel. Her contributions to process improvements, stakeholder management, and operational efficiencies have delivered measurable business value in highly demanding environments.
Experience
CUSTOMER OPERATIONS & ORDER MANAGEMENT COORDINATOR
Everest Packaging Group · 2021 — 2026Oversaw customer order operations from initiation to delivery, coordinating activities among sales, production, warehouse, and logistics. Managed the entire order lifecycle, ensuring documentation accuracy and proactive communication with customers. Monitored order progress and resolved any risks or delays while managing cross-border operations and preparing necessary export documentation. Liaised with various stakeholders to ensure effective shipment coordination and prepared operational reports to support decision-making.Logistics Manager
I and M Smith (Pty) Ltd · 2017 — 2021Directed logistics and supply chain operations, encompassing all aspects from supplier procurement to final delivery. Led logistics team activities, ensuring effective planning and performance. Monitored delivery metrics and inventory levels, using data analysis to identify process improvements while coordinating warehouse and transportation operations. Managed supplier relationships including negotiations and resolution of operational disruptions while adhering to regulatory requirements.Import/Export/Cross-Trade Clerk
I and M Smith (Pty) Ltd · 2013 — 2016Coordinated freight operations for international and domestic shipments across various transport modes. Prepared essential shipping documentation and ensured accuracy of customs requirements. Monitored shipment progress and provided updates to customers while maintaining communication with stakeholders to address shipment-related issues.
Skills & Expertise
Education
- BCom Business ManagementNORTH-WEST UNIVERSITY · 2013 — Present
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