Onicca J.

Onicca M. is a seasoned IT professional with a strong foundation in technical support, system administration, and customer service. She excels in troubleshooting complex software, hardware, and network issues, demonstrating proficiency in managing Remote IT Support operations. With significant experience as a Remote Help Desk Administrator for Tebo Solutions Group's ABB Campaign, Onicca delivers meticulous support through email, phone, and ticketing systems while ensuring SLA Compliance. Her previous roles include serving as a Remote Technical Support & Chat Agent at CCI, where she efficiently resolved technical queries, and as a Desktop and System Support Specialist at Siemens IT Solutions, focusing on network configuration and operating systems from Windows 98 to Windows 11. Onicca holds IT System Support certifications and contributes her multilingual skills in Setswana, English, and Afrikaans to foster effective communication.