ORLANDO M.
Mid-Level Documentation Specialist
Open to offersNew to PlatformAbout
Orlando B. is an experienced documentation specialist hailing from Davao City, known for his strong focus on accuracy, organization, and compliance. With over 10 years of expertise in document management systems, Orlando has played a pivotal role at Circle Logistics Inc. as a Document Controller and Imaging Specialist, managing document control for international transport companies. His keen eye for detail ensured compliance with industry standards, and he skillfully implemented efficient filing systems. Additionally, Orlando contributed to customer service in roles at CASHNGo Australia and Awesome OS, where he utilized his over 15 years of communication skills to enhance customer satisfaction. His adept use of CRM tools such as ACONEX and ERP solutions underscores his technical proficiency. Holding a Bachelor's degree in Commerce: Accounting from the University of Mindanao, Orlando combines his educational background with practical experience to deliver exceptional support across industries. Fluent in English and Arabic, he brings multilingual capabilities to diverse work environments.
Experience
Document Controller/Imaging Specialist
Circle Logistics Inc. · 2021 — 2026Managed the document control process for files received from various transportation companies globally. Ensured compliance with industry standards while developing effective filing systems for document accessibility. Collaborated with cross-functional teams to enhance document workflows and approved version control procedures.Customer Service Representative (CSR)
CASHNGo Australia · 2020 — 2021Handled inbound calls from clients regarding loan inquiries and addressed their concerns efficiently. Made outbound calls to clients with overdue repayments, communicating potential penalties and promoting timely repayments. Resolved customer inquiries effectively, contributing to overall customer satisfaction and loyalty.Customer Service Representative (CSR)
Awesome OS · 2019 — 2020Responded to customer requests, providing information on products and services. Managed escalated calls, ensuring satisfactory resolutions for both the customer and the company. Enhanced client relations by addressing concerns quickly and accurately, utilizing tailored responses to suit various situations.Customer Service Representative
ALORICA · 2018 — 2019Managed high-volume inquiries while maintaining efficient communication. Developed effective responses for driver-related issues, ensuring concerns were addressed with attention to detail. Delivered quality service through strong communication and problem-solving techniques.Secretary / Document Controller
MODERN TIMES TECHNICAL SYSTEM (MTTS) · 2007 — 2016Assisted in document preparation and filing, ensuring organized records for easy retrieval. Managed schedules and correspondence, enhancing interdepartmental communication. Developed and implemented administrative systems to support the organization's strategic goals.Territory Development Supervisor
PEPSI-COLA · 2006 — 2007Supervised a team of customer representatives, scheduling their daily tasks and ensuring efficient order delivery from the warehouse to outlets. Negotiated and implemented customer development agreements, managing promotions and other activities within the supermarket segment.Area Sales Manager
PHILIPPINE MATCH COMPANY · 2003 — 2005Prepared sales and collection reports for all products, submitting findings to the Branch Sales Manager. Led and motivated the sales team to achieve objectives while monitoring performance against set targets. Assisted with field evaluations of sales personnel.Sales Supervisor
ARABIAN FOODS AND DAIRIES FACTORY COMPANY · 1999 — 2002Oversaw sales operations, ensuring effective engagement with customers and monitoring the performance of sales personnel. Developed strategies to enhance sales performance and resolve issues impacting sales and collections.Sales Supervisor
COCA-COLA BOTTLING COMPANY · 1997 — 1998Supervised sales activities, overseeing the performance of sales staff. Scheduled sales routines and provided training to ensure alignment with company objectives.Sales Representative
ARABIA COMMERCIAL COMPANY · 1992 — 1997Engaged in sales activities, establishing relationships with clients in various sectors. Monitored client interactions to identify issues and make improvements in service delivery.Route Salesman
A.W AUJAN AND BROTHERS COMPANY · 1990 — 1992Managed sales of beverages and confections, conducting scheduled sales visits to various outlets. Assisted in merchandising for product promotions and ensured timely order bookings.Route Salesman
LA TONDEÑA DISTILLERS INC · 1987 — 1989Sold various types of wines, liquors, and spirits to small outlets and supermarkets within an assigned territory.
Skills & Expertise
Education
- Bachelors in Commerce: AccountingUniversity of Mindanao · — — 1984