Orlando S.
Mid-Level IT Project Manager
Open to offersNew to PlatformLanguages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
About
Orlando P. is an accomplished Senior Delivery Manager with extensive experience in project management, specializing in diverse domains including IT and AI services. At 77 Global Solutions, he expertly managed all facets of the project lifecycle, collaborating with business partners to define requirements and secure funding while ensuring compliance with IT standards and financial regulations. His tenure at Vertere as a Project Manager saw him facilitating Agile development for ITG projects, enhancing delivery speed and quality through a continuous delivery pipeline. His notable contributions at ClinkIT and ZZ Connect involved executing complex AI projects, developing creative client solutions, and optimizing project processes. As an Operations Support Analyst at SITEL Philippines, he refined reporting systems and improved site-level analytics. His technical proficiency includes MS Office suite, C++, and advanced use of Agile and Waterfall methodologies. Orlando's education in Applied Mathematics at Far Eastern University underpins his analytical approach to project management.
Experience
Senior Delivery Manager
77 Global Solutions · 2024 — 2026Managed activities throughout the project lifecycle across various lines of business. Engaged with business partners and stakeholders to define project requirements and develop a statement of work. Created project charters and business cases while securing approval for funding. Established work plans, controls, and monitoring structures for project risks and changes, adhering to defined governance methods. Conducted customer satisfaction surveys and post-mortem reviews upon project completion. Presented project updates and goals to top management. Oversaw the negotiation and management of external vendors, ensuring compliance with IT standards and financial regulations. Defined key project constraints and coordinated regular status reviews with projectProject Manager
Vertere · 2022 — 2024Executed project management responsibilities within the ITG scope, facilitating Agile development teams to ensure timely project delivery. Developed the continuous delivery pipeline to enhance delivery speed and quality. Managed the project budget and tracked associated costs. Documented risks and issues, collaborating with the team to facilitate resolution. Ensured compliance with internal and external policies. Facilitated post-implementation activities and prepared closeout reports, ensuring all necessary documentation was completed.Project Manager (Co-Terminus/Project Based)
ClinkIT · 2022 — 2022Owned the full project life cycle, ensuring successful implementation from initiation to deployment for multiple initiatives. Led planning sessions and gathered customer requirements to guide project execution. Participated in client meetings to communicate project status and risks. Collaborated closely with business leaders and cross-functional teams to develop project scope, deliverables, resources, and timelines. Managed teams to ensure projects delivered on time and within budget while identifying requirements from external partners.Project Manager (Co-Terminus/Project Based)
ZZ Connect · 2021 — 2022Engaged with clients to understand business requirements and led teams to execute defined solutions within AI service offerings. Acted as a key interface during the sales cycle, providing solution crafting and sales support. Worked with site management to ensure customer satisfaction through continuous improvement and automation of AI service deliveries. Developed project plans, maintained schedules, and executed large-scale AI projects. Provided training and guidance to project teams, ensuring compliance with timelines and budgets.Associate Project Manager
Appen Services Philippines · 2019 — 2021Delivered on project objectives within scope, timeline, and budget, executing daily quality processes to drive improvement. Analyzed statistical reports to identify opportunities for enhancing team performance and client satisfaction. Communicated effectively with stakeholders to ensure project team access to necessary tools and resources. Managed project risks and issues, adapting to changing project requirements and contributing to program improvements as assigned.Operations Support / Reports Analyst
SITEL Philippines · 2017 — 2019Developed and pioneered site-level reporting and created SharePoint sites for internal use. Designed site dashboards focusing on key performance indicators such as NPS, AHT, and transfer rates. Produced hourly interval reports from multiple data sources and facilitated the transition of site reporting to new systems.Business Reporting/Analyst
Accenture Inc. · 2016 — 2016Contributed to business reporting and analytics, focusing on operational efficiency and effectiveness.Operations Support Associate (Client Services )/ Reports Analyst IV
CONVERGYS SERVICES PHILIPPINES Inc. · 2010 — 2016Managed global escalations by ensuring all VP and Regional Ops Directors' escalations were tagged and updated. Mitigated priority cases and communicated estimated resolution times to relevant stakeholders. Led the transition to a new ordering and booking system while monitoring and converting booked transactions. Conducted backlog reduction projects and assisted in developing reporting processes and tools for operational needs.
Skills & Expertise
Education
- Bachelor of Science in Applied Mathematics Major in Information TechnologyFAR EASTERN UNIVERSITY · 2001 — 2010
- Architectural DraftingDON BOSCO TECHNICAL INSTITUTE TARLAC · 1993 — 1997
- Primary EducationTARLAC FIRST BAPTIST CHURCH SCHOOL · 1990 — 1993