Paula M.

Collaborated closely with leadership to enhance hiring processes and establish operational setups in a rapidly evolving environment. Designed recruitment workflows from inception, resulting in improved efficiency that persisted despite leadership changes. Oversaw the complete recruitment cycle for both technical and operational positions. Created tracking systems for reporting on headcount, costs, and KPIs to inform strategic decisions. Served as a conduit between executive leadership, contractors, and payroll functions. Identified and rectified inefficiencies in hiring workflows, implementing improvements to optimize execution.

Oversee the provisioning and deprovisioning processes for Google, Slack, and Atlassian, ensuring appropriate access, security, and continuity for users and contractors. Develop group-based access control frameworks to maintain permissions securely at scale. Administer Google Shared Drives architecture, managing governance and access for highly confidential company data. Create and implement workflow automation using Zoho Forms and Zapier to streamline internal processes. Perform GDPR-compliant privacy reviews of tools prior to their adoption to enhance compliance and minimize risk. Execute regular ISMS policy audits (including WECS) to uphold security standards throughout systems. Facilitate cross-departmental problem-solving to identify and address workflow inefficiencies. Resolve advanced system and access challenges independently to maintain uninterrupted operations. Manage cloud tools and VDI environments along with vendor-related processes, handling sensitive data and permissions with full accountability.

Managed daily operations of the restaurant, ensuring adherence to international hygiene, safety, and food quality standards. Supervised manpower resources, overseeing recruitment, training, and evaluation of all staff while promoting a supportive work atmosphere. Controlled store operations by optimizing inventory management, productivity metrics, cost tracking, and sales analyses to achieve profitability. Developed and executed local store marketing initiatives and promotional activities to enhance sales and community involvement. Enhanced customer service by effectively addressing complaints, motivating team members, and maintaining a welcoming environment.

Facilitated individual and group sessions to provide structured guidance and support. Created programs aimed at enhancing academic performance and overall student development. Evaluated assessments and data to inform decision-making and intervention strategies. Maintained strict confidentiality regarding student records and sensitive information. Collaborated with faculty and administration to align outcomes.