Peevee A.
Senior Customer Service Virtual Assistant
Open to offersNew to PlatformLanguages
English
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About
Peevee A. is a seasoned Customer Service Virtual Assistant with over eight years of experience in the healthcare, financial services, e-commerce, travel, and technology sectors within the US market. Skilled in managing 70–100 daily customer interactions across phone, chat, and email, Peevee excels in maintaining high compliance and satisfaction metrics. She brings proficiency in healthcare coordination, account management, CRM administration, and appointment scheduling. Peevee's roles have included supporting operations as a Lead Generation Expert at QCL Leads, where she excelled in prospect engagement through LinkedIn, and as a Customer Service Representative for JD Finish Line, effectively handling order management and customer inquiries. Additionally, she has served in various other capacities, such as Participant Services for Empower Retirement Insurance and a Member Services Representative at Molina Healthcare, consistently demonstrating her ability to deliver strong client relations and operational administration.
Experience
Lead Generation Expert
QCL Leads (Leonexus VA Services) · 2026 — 2026Sourced and qualified leads through LinkedIn, applying search and outreach tools to engage target prospects. Created messaging and scripts for LinkedIn and email outreach campaigns. Coordinated appointments for discussions and meetings between prospects and stakeholders. Nurtured leads through managed follow-up sequences to maintain engagement. Organized lead data with CRM and spreadsheet systems to ensure visibility. Reported on lead generation metrics to assist in performance tracking and strategy adjustments. Designed LinkedIn banner graphics utilizing ChatGPT and AI tools to enhance brand presence. Provided receptionist support for Zoom meetings, managing entry and coordination for client interactions.Customer Service Representative
JD Finish Line (TSI Global Services) · 2025 — 2026Handled 70–90 daily customer interactions via phone, chat, and email while ensuring quick response times and accurate resolutions. Provided real-time updates on orders and shipping to minimize repeat inquiries. Processed cancellations, refunds, loyalty adjustments, and account updates with high data accuracy. Maintained detailed customer records using Salesforce, EPIC Systems, and MAO 2.0. Escalated complex issues to Tier 2 support while retaining ownership of cases until resolution. Collaborated with store operations and fulfillment teams to address service and delivery challenges.Participant Services Representative
Empower Retirement Insurance (EXL Services Philippines) · 2024 — 2025Addressed 60–80 client inquiries daily related to retirement accounts and investment plans. Informed US participants about 401(k) plans, contributions, withdrawals, and benefit options while ensuring compliance with regulations. Completed fund transfers, contribution modifications, and account updates according to strict documentation standards. Conducted investigations into account discrepancies, working with banking partners to secure transactions. Ensured accurate CRM documentation to support audit and compliance prerequisites.Member Services Representative
Molina Healthcare (Wipro Philippines) · 2022 — 2023Supported healthcare members with daily inquiries about insurance coverage, eligibility verification, and benefits clarification. Managed appointment scheduling with healthcare providers and medical facilities across various locations. Processed prior authorizations, claim follow-ups, and eligibility reviews. Facilitated communication among patients, providers, and insurance teams to resolve coverage issues. Handled escalation of complex medical cases, ensuring continuity of member care.Patient Care Coordinator
Statcare Urgent Care (Magellan Solutions) · 2021 — 2022Oversaw 60+ daily patient interactions supporting both telehealth and in-clinic scheduling operations. Verified insurance eligibility, patient records, and appointment requirements prior to visits. Coordinated care among physicians, specialists, and healthcare facilities. Managed prescription refill requests while maintaining precise medical documentation. Assisted patients with understanding procedures, costs, and pre-visit requirements.Customer Service Representative
DoorDash & Priceline Travel Services (TTEC) · 2018 — 2021Processed 80–100 daily customer requests related to food delivery and travel bookings. Managed the booking, modification, and cancellation of flights, hotels, and car rentals using Sabre Red and Worldspan systems. Acted as the liaison between customers, drivers, restaurants, and travel partners to ensure service delivery. Addressed disputes, refunds, and escalations within metrics-driven service environments. Consistently delivered customer satisfaction in high-volume support operations.Technical Support Representative
Arlo & Netgear Routers (CNX) · 2017 — 2018Delivered Tier 1 and Tier 2 technical support for networking and security devices, achieving an 80% first-contact resolution rate. Handled 50–70 daily technical issues through remote troubleshooting. Executed device setup, connectivity diagnostics, and firmware issue resolution. Documented resolutions with complete case notes and escalated advanced technical concerns when necessary.Executive Assistant
VIP Manpower Services · 2017 — 2017Managed executive calendars, email communications, and appointment scheduling. Organized operational documents, reports, and internal communications. Assisted in cross-team workflow coordination to enhance task completion timelines. Preserved confidential business records and handled administrative documentation.
Skills & Expertise
Education
- Bachelor in Office AdministrationPolytechnic University of the Philippines · — — 2003
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