Penelope A.
Mid-Level Business Operations Executive Assistant
Open to offersNew to PlatformAbout
Penelope A. is a seasoned professional in business operations and executive support with comprehensive expertise in client management, project coordination, and compliance support. Currently serving as an Executive Assistant at Fluent Conveyors LLC, she partners closely with the CEO to oversee strategic meetings and execute organizational priorities. Her extensive capabilities include managing multiple teams and projects using tools like Odoo, supporting departments such as sales, engineering, finance, and HR. Her role as a Client Services Manager at Concert8 Solutions further exemplified her talent for fostering strong client relationships and improving service delivery, while her prior work as an HR Admin and Recruiting Specialist equipped her with in-depth insights into recruitment processes and HR coordination. Penelope holds a Bachelor of Science in Entrepreneurship from the University of the Cordilleras and is proficient with advanced operational tools, including Odoo, Asana, and Google Workspace.
Experience
Client Services Manager
Concert8 Solutions · 2023 — 2025Facilitated service delivery and performance tracking for client accounts by coordinating cross-department efforts. Managed the development and execution of Statements of Work to align with client needs. Collaborated with the CEO on processes, strategic initiatives, and market research. Fostered client relationships through regular communication and prompt issue resolution. Played a role in lead generation and business development while analyzing performance to enhance client retention.Executive Assistant
Fluent Conveyors LLC · 2024 — PresentActed as a key partner to the CEO and senior leadership, managing strategic meetings, executive priorities, and company-wide follow-through. Delivered high-level administrative and operational support across various departments. Handled multiple projects and deadlines, ensuring alignment and accountability. Translated leadership directives into clear project plans and timelines. Maintained project management consistency using Odoo Project. Created executive reports, presentations, and operational reviews while developing SOPs and internal resources through Odoo Knowledge. Conducted candidate sourcing and recruitment process management, including resume reviews and interview coordination. Supported onboarding and HR operations, including documentation and policy updates. Maintained compliance tracking for contracts and operational requirements while collaborating with accounting on financial audits.HR Admin – Recruitment Specialist
Concert8 Solutions · 2022 — 2023Oversaw the complete recruitment cycle for diverse positions. Managed onboarding processes and documentation for new hires while collaborating with HR and IT to enhance internal systems. Monitored employee compliance and addressed attendance issues as needed. Organized HR documentation and communications while providing urgent staffing support for clients.ESL Tutor
RareJob, Inc. · 2021 — 2023Delivered one-on-one English lessons tailored for Japanese professionals and students, adjusting teaching methods based on their learning levels. Offered feedback and tracked performance to support student development.Administrative Assistant
Concert8 Solutions · 2021 — 2022Handled email and calendar organization alongside file management. Maintained meeting records and prepared reports utilizing Google Workspace tools. Screened applicants and managed job postings via Indeed and Process Street. Conducted research on project management and applicant tracking tools to boost data management efficiency.Marketing and Admin Assistant
Summer Place Baguio Corp. · 2019 — 2021Assisted with marketing efforts by preparing materials, coordinating events, and managing social media listings. Provided support to clients and brokers concerning property showings and loan documentation. Maintained monthly sales reports and handled client payment records.Customer Service Representative
Foundever (Sitel) · 2017 — 2018Delivered customer support regarding billing, orders, and account inquiries. Addressed complaints effectively while upholding service standards and consistently achieved sales targets through product recommendations.
Skills & Expertise
Education
- Bachelor of Science: EntrepreneurshipUniversity of the Cordilleras · — — 2017
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