Peter S.
Mid-Level Technical Support Specialist
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Peter S. is a highly motivated and adaptable professional with expertise spanning across technical support, collections, education, and high-volume cold calling. As a Licensed Professional Teacher (LPT), he has successfully applied his skills in curriculum development and individualized instruction at the University of the East. He has excelled in meeting performance targets in various sectors including telecommunications, healthcare, and finance. Peter S. has effectively resolved complex customer issues, served as a benefit advocate at UnitedHealth Group, and performed technical troubleshooting for Bell Canada. His experience as a cold calling specialist and collections agent reflects his capability in lead generation, delinquent account management, and negotiation. His academic background includes a Bachelor in Elementary Education from the University of the East, complemented by certifications such as Civil Service Professional Eligibility.
Experience
Technical Support Specialist
Bell Canada · 2024 — 2025Delivered technical assistance and troubleshooting for telecommunications services. Addressed hardware and software issues, ensuring high levels of customer satisfaction. Documented technical procedures and solutions in a dynamic support environment.Benefit Advocate / Escalations
UnitedHealth Group · 2023 — 2024Offered comprehensive support and guidance to beneficiaries regarding healthcare benefits. Handled inquiries and resolved complex issues related to coverage, claims, and eligibility. Maintained accurate records while ensuring adherence to company policies and procedures.Elementary Teacher
University of the East · 2021 — 2022Created and implemented engaging lesson plans that complied with curriculum standards. Provided tailored instruction to students, promoting a positive learning atmosphere.Collections Agent / Subject Matter Expert
Expert Global Solutions (Barclay Bank) · 2015 — 2017Handled and resolved delinquent accounts using effective communication and negotiation skills. Acted as a Subject Matter Expert (SME), offering guidance and support to team members. Regularly met and exceeded performance and recovery benchmarks.Cold Calling Specialist (Contractual)
TitanX AmericaConducted high-volume outbound cold calling campaigns aimed at lead generation and prospect qualification. Crafted persuasive scripts to engage potential clients and enhance conversion rates. Monitored contract-specific targets and reported on daily outreach metrics.
Skills & Expertise
Education
- Degree not specifiedUniversity of Santo Tomas · 2012 — 2013
- Degree not specifiedDiliman Preparatory School · 2000 — 2012
- Bachelor in Elementary EducationUniversity of the East