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Prakrity C. — Senior Subject Matter Expert Biology and Biochemistry Content Specialist from Mexico

Prakrity C.

Senior Subject Matter Expert Biology and Biochemistry Content Specialist

Mexico 6+ years
Open to offersNew to Platform
Languages
English
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About

Prakrity C. is a seasoned Subject Matter Expert and Content Specialist with over five years of hands-on experience in the education, edtech, and academic publishing sectors, focusing on Biology, Biochemistry, Earth Sciences, and Health Sciences. She has an extensive track record at organizations such as Chegg India Pvt. Ltd. and Bartleby Technologies, where she authored and quality-checked thousands of academic solutions and developed curriculum-aligned content. Leveraging Advanced Excel, SQL, and Power BI, Prakrity has conducted KPI-driven data analysis to improve content quality and student engagement, while also collaborating with AI development teams for chatbot prompt engineering and optimization. Her responsibilities have included mentoring teams, leading quality audits, and implementing feedback mechanisms to elevate academic standards and operational efficiency in content development and AI solutioning environments.

Experience

  • Managed Network Expert

    Chegg India Pvt. Ltd. · 2024 — Present
    Authored step-by-step solutions for Biology queries on the Chegg dashboard, ensuring adherence to academic guidelines and accuracy.
  • Associate Lead SME

    Bartleby Technologies Pvt. Ltd. · 2022 — 2024
    Analyzed various KPI metrics for Biochemistry, Earth Sciences, Nursing, and Health Sciences, leveraging advanced Excel and Power BI dashboards. Increased quality scores in the subjects library through detailed data analysis and quality assurance practices. Developed effective prompts for AI chatbots and collaborated with development teams to enhance chatbot algorithms.
  • Senior Subject Matter Expert

    Bartleby Technologies Pvt. Ltd. · 2021 — 2022
    Optimized customer service operations by assessing client feedback across various disciplines, reducing ticket volume and improving issue resolution. Analyzed rejection and feedback reports using pivot tables in MS Excel to enhance solution quality, while also representing the company in specialized initiatives.
  • Subject Matter Expert

    Bartleby Technologies Pvt. Ltd. · 2019 — 2021
    Authored over 2000 high-quality homework solutions for the Bartleby dashboard, offering academic support globally. Conducted thorough quality assessments on more than 14,000 solutions created by vendors and freelancers, and engaged in analyzing test samples for vendor onboarding.
  • Project Assistant

    Presidency University · 2018 — 2019
    Investigated the effects of heavy metals on growth parameters and antioxidant activities of Cicer arietinum and Glycine max, performing microscopic analysis to assess anatomical changes under metal stress.
  • Subject Matter Expert

    Chegg India Pvt. Ltd. · 2017 — 2018
    Created solutions for Biology, Anatomy & Physiology, and Healthcare on the Chegg dashboard, demonstrating expertise in the respective subjects.

Skills & Expertise

Education

  • Master of Science in Botany
    Bethune College, University of Calcutta · 2015 — 2017