Princess D.
Junior Real-Time Analyst
Open to offersNew to PlatformAbout
Princess D. is an experienced Real-Time Analyst and Virtual Assistant with a unique mix of skills in customer service, data analysis, and content creation. Having graduated with a Bachelor of Secondary Education Major in Biological Science from Iloilo Science and Technology University in 2019, she has since carved a niche in industries such as healthcare insurance and credit card services. At Optum Global Solutions, she ensured workforce efficiency through real-time monitoring and precise scheduling, displaying proficiency with Microsoft Office Suite, Power BI, and SQL Server Reporting Services (SSRS). As a virtual assistant, she demonstrated her capabilities in email management and content creation, producing social media graphics and videos to enhance online engagement. Her tenure at Inspiro Relia Inc. was marked by her exceptional problem-solving skills and ability to maintain customer satisfaction by resolving complex billing issues and educating clients on product features.
Experience
General Virtual Assistant (Freelance)
null · 2025 — 2026Managed email communications and calendar scheduling, and created social media graphics using Canva, while also editing videos and planning content. Developed and maintained spreadsheets, reports, and databases. Conducted website quality assurance testing to identify usability issues and communicated findings to clients or developers for resolution.Real-Time Analyst
Optum Global Solutions · 2023 — 2025Monitored real-time adherence to optimize workforce efficiency and adjusted schedules as necessary. Analyzed call volumes to align resources with service level goals and utilized workforce management software for accurate data reporting. Developed detailed reports and dashboards with Microsoft Excel, Power BI, and SQL Server Reporting Services (SSRS) to aid in data-driven decision-making. Provided regular and ad-hoc reports for team leaders and stakeholders to ensure timely access to information. Maintained comprehensive records in the Masterfile/Roster for critical employee information and created employee schedules to meet business needs.Customer Service Representative (Healthcare Insurance Division)
Optum Global Solutions · 2021 — 2022Supported policy holders with inquiries about coverage, claims, billing, and policy changes ensuring prompt resolution. Handled inbound calls from pharmacies and providers for insurance eligibility verification. Scheduled appointments and coordinated referrals with primary care providers to ensure continuity of care, while processing prior authorization requests in line with policies and guiding patients to in-network healthcare facilities.Customer Service Representative (Credit Card Services)
Inspiro Relia Inc. · 2020 — 2021Assisted customers with inquiries regarding accounts, transactions, billing, and payments to ensure timely resolutions. Educated cardholders about features, rewards, and promotional offers, and resolved billing discrepancies in collaboration with internal teams. Worked alongside fraud prevention teams to mitigate risks and guided customers through verification processes. Assisted with card activations, credit limit adjustments, and account updates while ensuring compliance.
Skills & Expertise
Education
- Bachelor of Secondary Education Major in Biological ScienceIloilo Science and Technology University · — — 2019