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Priskila T. — Senior Digital Support Specialist from Indonesia

Priskila T.

Senior Digital Support Specialist

Indonesia 3-6 years
Open to offersNew to Platform
Languages
IndonesianEnglish
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About

Priskila T., a seasoned Virtual Assistant and Chat & Customer Support professional, brings over 10 years of diverse experience in executive assistance, legal administration, and digital support. Currently serving as a Follow-Up Counselor at an international non-profit, she provides one-on-one digital support in English across global time zones using platforms like WhatsApp and Instagram. Previously, as a Communication Coordinator for a church organization in Klaten, Central Java, Indonesia, she successfully led digital transitions during COVID-19, coordinating multiple teams for weekly YouTube content creation. Priskila is also an adept event planner, having orchestrated 200+ events over four years and demonstrated Adobe Premiere Pro skills by self-learning the software to produce YouTube content under tight deadlines. In her earlier role as a Legal Administrative Assistant at CADW & Partners Law Firm, she managed comprehensive legal documentation and client communications, demonstrating exceptional attention to detail and confidentiality.

Experience

  • Follow-Up Counselor — Digital Support Specialist

    International Non-Profit Organization · 2026 — Present
    Provided one-on-one digital support in English via WhatsApp, Instagram, and Messenger for a global audience across various time zones. Conducted structured conversations using active listening techniques and user-centered communication frameworks. Monitored engagement and outcomes through a proprietary internal data tracking system, ensuring compliance with communication guidelines. Worked collaboratively with global team members across shifts while upholding confidentiality according to organizational policies.

  • Communication Coordinator

    Church Organization · 2021 — 2025
    Managed communication and operations for 60–70 members, coordinating workflows among 7 group leaders over a span of 4 years. Independently led the transition to digital worship during COVID-19, managing 5 specialized teams in producing weekly YouTube content for over 3 months. Planned and executed over 200 large-scale events, created digital content using Canva, and produced voice-over recordings for weekly announcements. Acted as the first point of contact for real-time technical support during live events, resolving issues calmly under pressure.

  • Personal Assistant to Senior Pastor & Executive Leader

    Church Organization · 2015 — 2020
    Provided comprehensive executive support to a senior pastor responsible for 500–600 active members, managing a multi-role schedule that included preaching, counseling, and family events. Oversaw all executive correspondence, travel logistics, and scheduling, ensuring confidentiality and trust in sensitive matters. Self-taught Adobe Premiere Pro, successfully producing and publishing YouTube content within one month while maintaining discretion across pastoral operations.

  • Legal Administrative Assistant

    CADW & Partners Law Firm · 2010 — 2014
    Managed 300–350 client case files within a legal environment, ensuring their accuracy, confidentiality, and accessibility. Prepared and edited legal documents such as court evidence files and correspondence for a team of 11. Handled all incoming communications and appointment scheduling, maintaining confidentiality with sensitive legal materials. Showcased strong time management skills by consistently delivering high-quality legal work under pressure.

Skills & Expertise

Community Manager (Discord)Ethical HackerTechnical Support SpecialistVirtual AssistantChinese - Mandarin

Education

  • Informatics Engineering
    Universitas AMIKOM Yogyakarta · 2003 — 2007