Racquel T.
Mid-Level Customer Service and Administrative Operations Specialist
Open to offersNew to PlatformAbout
Racquel T. is a seasoned professional specializing in Customer Service and Administrative Operations with 16 years of experience across various industries. She has a solid background in handling tasks such as virtual administrative support, data entry, email and calendar management, travel coordination, and quality assurance. Racquel's proficiency in Google Workspace and Microsoft Office enhances her ability to deliver exceptional support in fast-paced environments. Her career includes significant roles like conducting quality audits at XFUTURE, managing large-scale databases at GTNP, and booking international flights for Sprout Travel. Additionally, Racquel has demonstrated her customer service expertise at Thumbtack, WW-Outsourcing, and SITEL, where she resolved complex issues and maintained accurate documentation. Her educational background from Saint Louis University and Pines City Colleges supports her technical capabilities in Information Technology. Racquel is known for her attention to detail and capacity to manage multiple priorities efficiently.
Experience
Quality Assurance
XFUTURE · 2025 — 2026Conducted quality audits on customer interactions via phone, ensuring adherence to company standards. Prepared detailed reports, tracked performance trends, and maintained accurate quality documentation while collaborating with team leaders to enhance operational efficiency.Data Entry Contributor
GTNP · 2012 — 2024Managed international databases by entering, updating, verifying, and maintaining accurate records. Focused on data validation, quality assurance, and record management, while organizing Google Sheets for project monitoring and reporting.Flight Booker
Sprout Travel · 2022 — 2022Booked domestic and international flights, ensuring accuracy in travel details and documentation. Managed customer records in CRM systems and addressed inquiries via phone and email, providing timely responses.Customer Service Assistant
Thumbtack · 2011 — 2012Assisted customers and service professionals through multiple support channels, including phone and email. Updated information using Zendesk and prepared reports while coordinating communication within the team.Answering Service
WW-Outsourcing · 2009 — 2011Managed high-volume inbound calls and directed inquiries appropriately. Scheduled patient appointments and maintained accurate scheduling records while communicating professionally with patients and healthcare providers.Customer Service Representative
SITEL · 2007 — 2009Provided customer support via phone, addressing technical and account-related issues. Updated customer records in company databases and maintained documentation while managing multiple interactions to meet performance standards.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologySaint Louis University
- Bachelor of Science in NursingPines City Colleges