Raenard J.
Senior Technical Support Specialist
Open to offersNew to PlatformAbout
Raenard J. R. is a seasoned Technical Support Specialist and CRM Operations Specialist from Imus, Cavite, Philippines, with over a decade of experience managing complex data systems across multiple industries, including real estate, technology, and sales. He has a proven ability to troubleshoot technical issues and bridge the gap between user-facing functions and backend engineering teams. Raenard has worked with Salesforce CRM, Salesloft Cadence Management, and ZoomInfo, showcasing his proficiency in CRM data architecture, lead lifecycle management, and data enrichment. His diverse experience includes roles in customer support, data integrity, and CRM integration, having provided support across platforms like Zendesk, JIRA, and QuickBooks. His recent roles at Orum and Skyline Payment Systems involved managing high-volume support channels, lead engagement, and integration troubleshooting. Raenard is dedicated to improving workflow optimization and reporting through data-driven insights, making significant contributions to sales and customer success teams. He holds an academic background in Information Technology and has completed additional coursework in Computer Science and Electronics Engineering.
Experience
Technical Customer Support Specialist
ORUM · 2024 — 2025Provided support for users of the Orum parallel dialer, addressing call connectivity, dialing performance, and workflow problems. Worked with Salesforce (SFDC) to resolve data sync issues, activity logging, and call tracking errors. Troubleshot integrations among SFDC, Apollo, HubSpot, and Orum, ensuring accurate data flow. Assisted revenue teams in maintaining clean lead data while managing high-volume ticket queues through various support channels. Authored knowledge base documentation to enhance user adoption and minimize repeat issues.Relationship Manager
Skyline Payment Systems · 2023 — 2024Executed cadence management and lead engagement tracking using Salesloft for outbound campaigns. Handled Salesforce (SFDC) records including accounts, contacts, opportunities, and reporting dashboards. Utilized ZoomInfo for sourcing, enriching, and validating leads aimed at advancing outbound sales efforts. Ensured CRM data accuracy through regular validation, deduplication, and maintenance practices. Supported lead lifecycle processes from initial prospecting through to conversion, and managed suppression lists to adhere to best outreach practices. Provided technical assistance for merchant integrations involving QuickBooks.Sr. Technical Customer Success Specialist
Bolton International · 2022 — 2023Administered Salesforce (SFDC), managing user roles, permissions, workflows, validation rules, and reporting functions. Utilized Salesloft for engagement tracking and supporting outbound communication processes. Employed ZoomInfo and related tools for data enrichment and account research while building and maintaining reports and dashboards for sales and customer success teams. Ensured the integrity of CRM data through diligent cleanup, deduplication, and structured entry processes. Conducted troubleshooting sessions for clients via Zoom, focusing on Salesforce and Conga-related technical issues.OPSTECHNOLOGY SUPPORT AGENT II
RealPage Philippines · 2018 — 2021Managed Tier 2 service request tickets through SFDC, addressing accounting and billing workflows as well as handling chats. Supported inquiries related to QuickBooks, including integrations, invoices, payroll, and purchase orders while providing analytical reports to management.Technical Support Representative / SME (QuickBooks)
Convergys Philippines · 2015 — 2018Delivered technical support to QuickBooks users via phone on a daily basis, diagnosing workflow discrepancies and providing clear solutions. Served as a Subject Matter Expert (SME), coaching agents and assisting with escalations while utilizing SFDC and JIRA for ticket management.Technical Support Associate / IT Helpdesk
BD BPO Solutions Inc. · 2010 — 2015Conducted hardware and software diagnostics, including workstation setup, while assisting with server and network checks.Executive Virtual Assistant / Administrative Support
KOLLMANN, Inc.Managed email operations, handled SFDC integrations, facilitated lead management, conducted email outreach, and organized schedules alongside administrative workflows. Crafted marketing copy and social content.
Skills & Expertise
Education
- Bachelor of Science in Information Technology (Undergraduate)Divine Word College of Legazpi
- Additional coursework in Computer Science & Electronics EngineeringAdamson University
- Additional coursework in Computer Science & Electronics EngineeringAMA Computer College