Rahimah A.
Mid-Level SaaS Sales Development Representative
Open to offersNew to PlatformAbout
Rahimah A. is an experienced Sales Development Representative and Business Development Relations Specialist with over five years spanning customer service, sales, and business development roles for the BPO and software industries. She has held positions at Convergys, Sutherland Global Service, VXI Global Services, CRERTIH INC, and IBOSS, focusing on operations efficiency, team management, client outreach, and technical support. Rahimah's responsibilities included managing administrative tasks, preparing documentation and training manuals, overseeing schedules and meetings for executives, and developing outreach strategies to generate new leads. She possesses key technical skills such as basic programming (Python, JavaScript), managing digital advertising on Facebook Ads, GrabAds, TikTok, and Viber Business, and integrating software with API connections via platforms like Voiceflow and Zapier. She is also versed in developing AI-driven marketing solutions for customer outreach and lead capture in technology-driven organizations.
Experience
Sales Development Representative
IBOSS · 2023 — 2024Created outreach strategies and initiated new lead generation approaches. Conducted research to anticipate customer needs and identify opportunities. Supported sales teams on outbound strategies, attended product training, and became familiar with communication infrastructure. Participated in meetings with prospects, managed introductions and follow-ups, and acted as the initial point of contact for new business. Developed communication with prospects to generate leads and collaborated with the team to share lead generation ideas.Business Development Relations
CRERTIH INC · 2020 — 2023Set business growth goals and supported revenue planning. Managed the CIO’s calendar and scheduled domestic and international engagements. Acted as a liaison between the CIO, staff, and external contacts, screening communications and handling inquiries. Coordinated business development meetings with potential clients and developed strategies for growth and customer satisfaction. Conducted market research and promoted products or services to address client needs. Documented and trained on projects, managed team operations, and created training resources. Carried out basic programming using Python and JavaScript. Managed Facebook Ads, Grabads, Tiktok Advertising, and Viber Business, as well as set up API connections utilizing Voiceflow and Zapier for project integration. Researched advancements in AI technologies for software marketing and developed AI-driven solutions for appointment setting, lead capture, and customer outreach in software platforms.Subject Matter Expert for Billing & Sales
VXI GLOBAL SERVICES · 2020 — 2022Collaborated with company leadership to establish project objectives, policies, and procedures. Communicated policy changes to team members and facilitated management approval for process adjustments. Provided project information to consumers and resolved project-specific issues within the assigned area.Subject Matter Expert for Technical/Billing & Sales
Sutherland Global Service · 2018 — 2020Oversaw team management and organized essential central services. Prepared detailed reporting and documentation for projects, created training manuals, and delivered instruction to both project employees and consumers.Customer Service Representative
Convergys · 2017 — 2018Upheld a positive work environment and remained dedicated to delivering quality service. Focused on improving operations efficiency as well as customer satisfaction. Managed administrative responsibilities with attention to accuracy.
Skills & Expertise
Education
- Bachelor of Science In Information TechnologyColegio de Kidapawan · 2014 — 2018