Rain R.
Mid-Level Administrative Assistant
Open to offersNew to PlatformAbout
Rain R. is a seasoned Virtual Support Specialist with over six years of diverse experience in executive support, property management, and operations coordination. Based in Digos City, Philippines, he has provided comprehensive administrative assistance to clients across various platforms including Booking.com, Meta, and Amazon DSP, as well as AT&T. His tenure as a Sr. Real-Time Analyst at Concentrix involved handling agent performance and ensuring seamless communication and issue resolution for esteemed accounts like Booking.com and Meta. At VXI Global Holdings, Rain managed customer accounts as a Sales and Billing Representative, expertly resolving service inquiries for AT&T clients. Additionally, his role as a Social Media Specialist at Teleperformance for Frontier Airlines involved enhancing customer engagement and improving response times on digital platforms. Rain holds a Bachelor of Science in Accounting Technology from Cor Jesu College and is recognized for his proficiency in using CRM and workflow tools such as ClickUp, Trello, and the Microsoft Office Suite, alongside his commitment to delivering high-quality support in fast-paced settings.
Experience
Sr. Real-Time Analyst
Concentrix (Booking.com, Meta & Amazon DSP) · 2021 — 2025Monitored team performance while managing agents and producing accurate reports for Booking.com and Meta accounts. Facilitated communication by addressing guest and client inquiries efficiently. Served as a link between executives and internal teams, aiding in daily coordination and information dissemination. Assisted with executive tasks such as report creation, scheduling meetings, and conducting follow-ups. Collaborated with internal teams to ensure proper management of property listings, booking confirmations, and content evaluations.Sales and Billing Representative
VXI Global Holdings (AT&T) · 2021 — 2021Managed customer accounts, addressing billing inquiries and service requests with a focus on accuracy and professionalism. Provided support in real-time to resolve postpaid and broadband customer issues. Promoted various products and packages, including mobile phones, home phones, internet services, and TV channels.Social Media Specialist
Teleperformance (Frontier Airlines) · 2019 — 2021Engaged with customers through social media channels such as Facebook, Twitter, and Instagram. Addressed passenger inquiries and booking-related concerns in an efficient and professional manner. Managed escalated customer issues to guarantee timely and satisfactory resolutions. Contributed to enhancing customer response times and improving social satisfaction ratings.
Skills & Expertise
Education
- Bachelor of Science in Accounting TechnologyCor Jesu College, Inc. · 2015 — 2019