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Ramil S. — Senior Operations Manager from Philippines

Ramil S.

Senior Operations Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Ramil C. is a seasoned professional with 18 years of experience in the BPO industry, including significant leadership roles such as Operations Manager at Concentrix Philippines. He excels in overseeing large teams, having directed up to 300 individuals across multiple business lines and locations. Ramil has a proven track record in client relationship management and process improvement, facilitating operational enhancements through strategic initiatives. His expertise extends to recruitment and inside sales, with prior roles at CorpSearch and SIRC, focusing on sourcing healthcare professionals and implementing procurement strategies respectively. Currently, as a Seller Support Specialist at Auction Technology Group, Ramil supports estate sales and auction processes, building strong vendor partnerships. Throughout his career, he has demonstrated capabilities in account management, quality assurance, and team leadership, driving performance and efficiency across various sectors.

Experience

  • Seller Support Specialist

    Auction Technology Group · 2025 — Present
    Provides support to customers and businesses through phone, chat, and email. Addresses account and billing issues for estate sales and auction companies while acting as a liaison between clients and businesses, coordinating shipping, disputes, payments, and complaints. Creates, manages, and promotes estate sales and auctions for both businesses and private individuals, fostering strong relationships with key vendors.

  • Recruitment Sourcing Specialist

    CorpSearch · 2024 — 2025
    Focused on sourcing healthcare professionals and leaders, particularly women’s health specialists. Scheduled internal interviews and assessments, endorsing qualified candidates to clients.

  • Inside Sales Specialist

    Software Information Resource Corporation (SIRC) · 2023 — 2024
    Developed and executed procurement strategies for IT hardware, software, and services. Engaged in contract negotiations with vendors to secure favorable terms, and managed the full procurement process from vendor selection to order fulfillment, ensuring strong relationships with key vendors.

  • Operations Manager

    Concentrix Philippines · 2021 — 2024
    Oversaw operations for Sales and Post-Sales accounts with a team of up to 300 members across multiple lines of business and locations. Enhanced client relationships through business reviews and communications regarding solutions and opportunities. Worked with global stakeholders to evaluate business needs and execute process improvements while coordinating with Workforce Management to enhance efficiency metrics.

  • Deputy Manager

    Concentrix Philippines · 2017 — 2021
    Managed a department of approximately 200 advisors and led a team comprising 12 Team Managers and 7 SMEs. Focused on performance improvements through quality checks, performance report analysis, and the implementation of targeted enhancement measures.

  • Team Manager

    Concentrix Philippines · 2015 — 2017
    Provided mentorship and development for a Tier 2 Chat Billing and Escalations team, ensuring adequate training and support. Measured team performance by analyzing call center statistics and identifying areas for improvement, while monitoring agent-customer interactions for quality assurance compliance.

  • Assistant Vice President

    iQor Philippines Inc. · 2012 — 2015
    Managed a Tier 1 Telco Billing and Customer Service program, offering training and support to agents for optimal performance. Conducted quality checks and devised performance reviews to foster continuous improvement.

  • Escalations Senior Team Manager

    Sutherland Global Services · 2010 — 2012
    Led a Customer Retention Escalations team dedicated to resolving significant issues. Worked to reduce customer churn through intensive coaching of Level 1 agents and monitoring corporate complaints.