Ramon B.
Senior Customer Service and Virtual Support Specialist
Open to offersNew to PlatformAbout
Ramon B., based in Davao City, Philippines, is a seasoned Customer Service and Virtual Support Professional with over 7 years of experience serving U.S.-based clients across various sectors, including telecommunications, mortgage, real estate, healthcare, and e-commerce. His expertise encompasses customer service, CRM management, technical support, and sales. At Full Potential Solutions, Ramon effectively resolved internet and wireless issues while maintaining high quality and productivity standards. His role at Aventus involved managing detailed customer inquiries and processing order changes in the e-commerce industry. In the telecommunications sector, he excelled at Ibex Global Philippines by handling billing and account management tasks. Additionally, his proficiency with tools like Zendesk, Salesforce, and Google Workspace solidifies his capability in delivering top-notch virtual assistance. Ramon holds a Bachelor of Science in Business Administration from Cebu Institute of Technology University.
Why hire me
Employers should hire me because I bring eight years of proven experience in customer service and sales, consistently meeting KPIs while delivering excellent support. I am skilled at handling inquiries, resolving issues, and converting conversations into results. My background includes working with e‑commerce platforms like Shopify and CRM tools, giving me both technical and customer‑focused expertise. I am proactive, organized, and adaptable, with a customer‑first mindset that ensures satisfaction while protecting company interests. I take ownership of my work and strive for continuous improvement.
Experience
Technical Support
Full Potential Solutions · 2024 — 2026Addressed internet, cable, phone, and wireless issues through call and chat support. Managed billing inquiries, account modifications, and service upgrades. Recorded customer interactions while fulfilling quality and productivity standards.Email Support for E-commerce
Aventus · 2023 — 2024Handled customer inquiries related to orders, shipping, refunds, and billing. Executed order modifications and cancellations.Customer Service Representative
Ark Project LLC · 2022 — 2023Provided assistance to customers regarding orders, billing issues, refunds, and cancellations. Ensured precise documentation while offering exceptional customer service.Billing & Sales Representative (Telecommunications)
Ibex Global Philippines · 2017 — 2022Supported customers with their billing, account management, and technical questions. Suggested service upgrades and processed changes to accounts.Amazon FBA Seller Support Representative
Concentrix · 2017 — 2017Assisted Amazon sellers with inquiries regarding accounts, inventory, and shipments. Addressed questions related to policy and reimbursements.Healthcare Insurance Consultant | Appointment Setter
Sutherland · 2016 — 2017Informed clients about healthcare insurance plans and their eligibility. Scheduled appointments and kept customer records updated.
Skills & Expertise
Education
- Bachelor of Science in Business Administration Major in General Business ManagementCebu Institute of Technology University · — — 2023
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