Ramsha S.

Ramsha S. is an AI Engineer with over four years of experience architecting, deploying, and maintaining production-grade conversational AI systems in the enterprise technology and customer experience (CX) automation sectors. At Newfold Digital, she led end-to-end implementation of AI-driven solutions, including LLM-based voice agents and Azure-based RAG AI chatbots for clients such as Bluehost and Network Solutions, focusing on real-time dialog orchestration, escalation logic, and knowledge retrieval to enhance operational efficiency. Her work spans integrating AI with platforms like Genesys Cloud, Azure AI, and ElevenLabs, using Python and Node.js to deliver robust, scalable solutions across WhatsApp and Telegram. Ramsha also conducted technical assessments of platforms like Google CCAI and evaluated enterprise agent-assist solutions, ensuring data-driven impact in high-traffic production environments.