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Randy R. — Senior eCommerce Manager from Philippines

Randy R.

Senior eCommerce Manager

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Randy is a seasoned eCommerce Manager with over 15 years of experience in Retail Operations and Digital Marketing across Southeast Asia, including Singapore, Macau, and the Philippines. He has a proven track record in managing high-performing online stores on platforms like Shopify, Amazon, Shopee, and Lazada, driving revenue growth and optimizing digital presence. At Xiao Yuan Marketing Pte Ltd, Randy spearheaded SEO strategies that resulted in a 20% increase in organic traffic and executed multi-channel email campaigns enhancing customer engagement by 30%. His leadership experience extends to retail management, where he has successfully led teams, coordinated logistics, and maintained service standards in health, beauty, and skincare sectors. Skilled in data analytics using SAP BI and Google Analytics, he makes informed decisions to improve operational efficiency. Earlier roles include retail management at Heinemann Retail & Distribution and pharmacy assistance at Tan Tock Seng Hospital, amplifying his holistic grasp of inventory and fulfillment processes.

Experience

  • eCommerce Manager

    Xiao Yuan Marketing Pte Ltd · 2021 — 2025
    Directed daily operations on eCommerce platforms including Shopify, Shopee, Lazada, and Amazon, ensuring system performance and workflow continuity. Championed product listing enhancements and SEO initiatives to increase organic traffic. Developed and implemented email marketing and promotional campaigns to raise customer engagement levels. Managed the complete order fulfillment process alongside returns and refunds, ensuring high service levels and customer satisfaction.

  • Retail Manager

    Xiao Yuan Marketing Pte Ltd · 2016 — 2021
    Supervised retail operations for a diverse health, beauty, and skincare product range while upholding brand and service quality. Guided a high-performing team by overseeing recruitment, performance evaluations, and customer experience programs. Devised and enacted sales strategies that fostered business growth and improved operational efficiency. Managed logistics, inventory replenishment, and retail reporting processes to guarantee precise stock management.

  • Retail Supervisor

    Heinemann Retail & Distribution Singapore Pte Ltd · 2012 — 2015
    Motivated a team of retail associates to consistently surpass sales objectives and KPIs in a high-traffic international airport setting. Played a key role in launching the Departure and Arrival stores at Tanah Merah Ferry Terminal, contributing to significant sales growth. Managed merchandising, inventory oversight, pricing strategies, and daily store operations, focusing on efficiency and enhancing customer satisfaction.

  • Pharmacy Assistant / Storekeeper

    Tan Tock Seng Hospital Singapore Pte Ltd · 2010 — 2012
    Handled the replenishment and distribution of medications across hospital departments, ensuring compliance with hospital protocols. Verified purchase orders and delivery documentation using SAP to maintain inventory accuracy. Conducted regular cycle counts and inspections of emergency kits to uphold safety and regulatory standards.

  • Senior Retail Sales Associate

    Duty Free Americas · 2007 — 2009
    Provided exceptional customer service in selling premium wines, cigars, perfumes, and cosmetics to an international customer base. Consistently met sales targets while overseeing team operations to maintain high service levels. Compiled daily sales reports and tracked inventory to support planning and performance evaluations.

  • Retail Pharmacy Assistant

    Mercury Drug Corporation · 1999 — 2006
    Assisted customers with inquiries regarding prescriptions and over-the-counter medications, ensuring accurate service delivery. Oversaw processing of prescriptions, inventory stocking, and maintenance of shelving accuracy to guarantee operational compliance.

  • Administrative Assistant — Accounting Department

    Mercury Drug Corporation · 1999 — 2000
    Reviewed and validated encoded invoices while maintaining organized filing systems that were audit-ready. Prepared daily and monthly sales reports, offering reliable administrative and financial support to the accounting team.