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Ratih H. — Senior Pre and Post Sales Consultant – Enterprise Cash Management & Banking Solutions from Indonesia

Ratih H.

Senior Pre and Post Sales Consultant – Enterprise Cash Management & Banking Solutions

Indonesia 6+ years 1200 USD per month
Actively lookingNew to Platform
Languages
Indonesian
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About

Ratih H. is a solutions-oriented professional with over 9 years of experience, excelling as a Pre and Post Sales Consultant in the Enterprise Cash Management and Banking Solutions industry. Currently based in South Tangerang, Indonesia, she specializes in supporting API-based banking and enterprise platforms, focusing on technical presales, client onboarding, and post-integration support. Over her career, she has successfully managed over 150 enterprise clients, translating complex business requirements into scalable API solutions, thereby enhancing client success metrics through structured support and solution design. At Bank Central Asia (BCA), she collaborates with relationship marketing teams to identify and design tailored solutions for corporate clients, conducts product demonstrations, and oversees the full API integration lifecycle. Ratih also plays a key role in resolving API issues and delivering client-oriented solutions. Her technical competencies, including API Integration, Technical Presales, and Root Cause Analysis, are backed by her educational background in Industrial Engineering from Diponegoro University and certifications in fields like AI and project management.

Experience

  • Pre & Post sales Consultant

    Bank Central Asia (BCA) · 2016 — Present
    Collaborated with the Relationship Marketing team to assess corporate client needs and business objectives. Designed and proposed customized cash management and banking API solutions that met customer specifications. Facilitated product demonstrations and technical presentations in presales meetings. Managed the complete API integration lifecycle, including onboarding, testing, go-live, and post-production monitoring. Worked with the Product Owner, Business Analyst, QA, and IT teams to address API issues and enhance reliability. Provided client-facing explanations for technical incidents.

  • Junior Business Analyst Program

    Bank Central Asia (BCA) · 2015 — 2016
    Created User Requirement Specifications (URS) for enhancements to banking products. Coordinated project documentation and timelines across various functions. Assisted in developing Standard Operating Procedures (SOP) to improve product rollouts and internal processes.

Skills & Expertise

Call HandlingProject CoordinationProject ManagementSales SupportCustomer SupportEmail SupportTech SupportConsultingTechnical Support Specialist

Education

  • Bachelor of Industrial Engineering
    Diponegoro University · 2011 — 2015