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Ravan O. — Senior Real Estate Onboarding Specialist from United States

Ravan O.

Senior Real Estate Onboarding Specialist

United States 3-6 years
Open to offersNew to Platform
Languages
English
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About

Ravan O. is a seasoned Agent Onboarding Specialist and operations professional with over nine years of experience in property management and agent support. Based in New York and holding a NY Real Estate License, Ravan has honed their skills in guiding professionals through complex platforms and crafting SOP-driven processes. They have effectively leveraged AI tools to scale onboarding programs efficiently and have managed multi-step pipelines in fast-paced remote environments. At Clicks Talent, an iGaming and crypto influencer marketing agency, Ravan designed a comprehensive 9-step agent onboarding automation that integrates HubSpot CRM and other platforms, reducing ramp-up time significantly. Their role as Managing Agent at Fathom Realty involved overseeing compliance and tenant communications for a family trust in Brooklyn. Ravan also managed over 1,000 residential units across various New York City portfolios, demonstrating proficiency in CRM platforms like Yardi and AppFolio, maintaining full compliance with city housing regulations, and orchestrating cross-functional team collaborations. They hold active credentials as both a licensed real estate salesperson and a notary public in New York.

Experience

  • Assistant Onboarding Specialist & Virtual Executive Assistant

    Clicks Talent · 2024 — Present
    Executed a 9-step agent onboarding automation utilizing HubSpot CRM, Google Drive, Gmail, Zano, and WhatsApp, covering account creation to platform orientation. Developed a consistent HubSpot import pipeline for WhatsApp-sourced deal and contact data. Created a Circle platform onboarding guide and screen-recorded orientation workflow for new agents. Established a Notion agent portal and Bitly link tracking system for engagement monitoring. Produced a reusable context handoff template for operational workflows and maintained internal SOPs for candidate intake and outreach coordination across 800+ submissions. Managed outreach campaigns for SBC Summit Malta through sbcconnect.com, including pipeline data organization.
  • Property Manager & Operations Lead

    Various NYC Residential Portfolios (Luxury, Mixed-Use, Affordable Housing) · 2015 — 2024
    Oversaw management of over 1,000 residential units across luxury, mixed-use, and affordable housing portfolios in New York City. Facilitated tenant onboarding through structured intake workflows using Yardi, OneSite (RealPage), AppFolio, Rent Manager, and MDS. Coordinated activities among leasing, maintenance, compliance, and legal teams to ensure cohesive resident experiences. Maintained compliance with NYC housing regulations and developed standard operating procedures for leasing cycles, move-in/move-out inspections, and escalation workflows.
  • Managing Agent & Licensed Real Estate Sales Agent

    Fathom Realty · 2022 — Present
    Oversaw lease compliance, tenant communications, and regulatory adherence as managing agent for a family trust residential property under NYC Good Cause Eviction Law. Generated legally compliant documentation for tenant situations and maintained an NYC Property Deed Theft Protection Tracker for title integrity monitoring. Held an active NY real estate license and notary public credential, addressing county designation corrections on the Oath of Office.

Skills & Expertise

Education

  • Degree not specified
    New Jersey City University